PYMNTS

APRIL 24, 2020

Some have added support for in-branch digital technologies such as video banking screens and upgraded ATMs to minimize in-person contact while making sure customers’ needs are met, for example. Shifting In-Branch Operations. Digital Technologies Under COVID-19. British FI Nationwide U.K. British FI Nationwide U.K.

Technology 248

Technology ATM Video Tools 248

Bank Innovation

JULY 20, 2017

This is according to a survey by AxiomSL, which found that 66% of regulatory executives believe their institution needs to make investments in data management. Financial service executives are still concerned about regulatory changes, but the best response is to improve data aggregation and management services.

Survey 236

Survey Management Data Operations 236

Abrigo

DECEMBER 28, 2016

Aside from the accounting firm’s staff, technology likely represents the area where a firm has made its biggest investments over the years, so it makes sense that technology considerations should be included in discussions about possible mergers or acquisitions. Whitman, CPA, president and CEO of Whitman Business Advisors LLC.

Technology 186

Technology Software eBook Operations 186

PYMNTS

JUNE 22, 2020

How Customer Reviews Provide Lifeblood To Restaurant Operations. An escalating dependence on technology has made search results and review services like Yelp primary guides for valuable user feedback — with 90 percent of consumers reporting in January that they researched reviews before selecting restaurants.

Operations 156

Operations social media Online Survey 156

Perficient

OCTOBER 1, 2024

The adoption of finance AI by finance functions has increased significantly in the past year with 58% using the technology in 2024 – a rise of 21 percentage points from 2023 – according to a survey by Gartner, Inc.” However, that’s no longer the case. Why The Surge Now? and/or its affiliates in the U.S.

Survey 221

Survey Data Analytics Maine 221

PYMNTS

NOVEMBER 7, 2018

A new report from Harvard Business Review Analytic Services and Capital One surveyed businesses with revenues between $25 million and $2 billion to explore how they’re embracing electronic B2B payments — and what’s holding them back from making progress. “It’s not all or nothing. Misconceptions.

Survey 145

Survey Capital Marketing Payments 145

PYMNTS

JUNE 12, 2018

The International Chamber of Commerce (ICC) published its 2018 global trade report this week and, according to the research, global financial institutions (FIs) still have a significant way to digitization in their trade finance operations. According to Global Trade Magazine , ICC Secretary General John W.H.

Operations 116

Operations Survey blockchain Technology 116

PYMNTS

MARCH 18, 2019

Gill asserts that most financial institutions, left to their own devices, may end up following a less than optimal path to innovation, and not because they have selected the “wrong” technology solution, since in Gill’s experience, what’s “wrong” for one FI might be right for another. Technology spend gets mistaken for branch transformation.”.

Technology 237

Technology Innovation Strategy System 237

PYMNTS

MAY 19, 2020

Voice assistant technology already had an audience even before the coronavirus outbreak gave it a big boost, as it has now radically reshaped consumer habits and preferences on a global scale. According to our survey data, 38.1 Another 30.3 percent of Gen Xers report the same thing, as do 30 percent of bridge millennials.

Technology 205

Technology Millennials Retail Report 205

PYMNTS

FEBRUARY 4, 2019

“But as they grow, they are being stretched by operational issues and manual processes.” ” Technology can “level the playing field” for small businesses to compete, Priest added, though another recent survey revealed that SMBs often struggle to use technology to its full advantage.

Technology 130

Technology Analytics Survey Community 130

Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. This survey highlights the progress the insurance industry is making on its digital transformation journey.

Mobile 294

Mobile Survey User Experience Analytics 294

Accenture

SEPTEMBER 11, 2020

When our researchers were in the field for our annual Technology Vision survey, COVID-19 was not yet a global pandemic. Since then, the virus has transformed our lives and challenged many long-held assumptions about how business operates. The post Banking Tech Vision: Is your bank ready for the post-COVID world?

Survey 222

Survey Operations Technology 222

PYMNTS

APRIL 29, 2020

Banks have not faced issues in fulfilling their obligations to their various customers, Caldeira said, and technology has not proved a hindrance to meeting demand as businesses and individuals look for increased assistance in navigating a new reality of digitally delivered financial services. For them, the transition has been seamless.”.

Technology 142

Technology System Meeting Resources 142

PYMNTS

MAY 29, 2018

A new survey has found that one-third of employers are using payroll technology that is at least 10 years old. Though 49 percent of all organizations surveyed admitted to not tracking KPIs in their payroll department, 29 percent polled use payroll systems that are 10 years old or more — the same age as Apple ’s first iPhone.

Technology 111

Technology Survey Leadership Analytics 111

Perficient

APRIL 14, 2022

The connection between technology and consumers in the insurance industry has never been more relevant. Although the insurance industry was already facing rising competition and customer expectations, the global pandemic forced our industry to take legacy processes and technologies, and transition to “digital” seemingly overnight. .

Strategy 332

Strategy Tools Industry Customer Experience 332

PYMNTS

MARCH 13, 2017

The average small business considers itself a “moderate” user of technology, according to the PYMNTS.com SMB Technology Adoption Index. 70 percent of SMEs didn’t use tax software in 2016 , found Office Depot in its most recent Small Business Index survey. Only 13 percent say they’re willing to jump on the innovation bandwagon.

Financial Technology 127

Financial Technology Technology social media Taxes 127

Bank Innovation

JUNE 9, 2016

Bank Innovation and Berlin-based Open Bank Project reunited this year for a second annual survey on API use at banks. This week is the final week to contribute to the research. We have already received many responses — and thank you to all those who have contributed answers — but we Read More.

Survey 150

Survey Innovation Operations Technology 150

PYMNTS

SEPTEMBER 29, 2020

The pain points that accounts receivable (AR) teams most commonly experience can be boiled down to three underlying and related problems: continued reliance on manual AR management practices, and the resulting lack of speed and high operating costs associated with managing receivables. Reliance on manual processes has far-reaching effects.

Data 303

Data Innovation Survey Management 303

Abrigo

NOVEMBER 11, 2016

For valuation professionals looking to grow their practices, technology plays a critical role. Technology also plays an important role in standardizing systems and best practices across the firm. Technology bolsters collaboration and communication among team members. Finally, technology is important to your firm’s reputation.

Technology 150

Technology eBook Maryland Training 150

PYMNTS

MARCH 13, 2019

Recent research indicates that restaurant operators are no longer interested in taking a back seat when it comes to industry evolution, and instead want to be active participants as new POS and payment options are unveiled. Impacts on Day-to-Day Operations. Operators can’t neglect in-store service, however.

Operations 102

Operations Mobile System Management 102

FICO

DECEMBER 16, 2019

The Communications Fraud Control Association (CFCA) recently released the findings from its Global Telecom Fraud Survey. Fraud teams operate with lean structures. Subscription fraud continues to be a major issue for operators, whether 1st party no intent to pay, identity theft, synthetic identities or (to a degree) account takeover.

Survey 52

Survey Fraud Cyber Security Compliance 52

PYMNTS

JUNE 7, 2017

The latest Expectations & Experiences consumer trends survey from Fiserv , a leading global provider of financial services technology solutions, finds that consumers are paying more bills from mobile devices while slowly starting to venture into digital wallets.

Survey 115

Survey Mobile Millennials Cards 115

PYMNTS

OCTOBER 30, 2020

A recent survey found that only 46 percent of audit teams currently automate their compliance processes, and those that lack these systems pay the price in terms of man-hours. Another burden to efficient payment processing is outdated core banking systems, which can tie up vast amounts of money and manpower in their maintenance.

Operations 228

Operations Payments Compliance System 228

PYMNTS

SEPTEMBER 18, 2020

To that end, joint research between PYMNTS and Visa , in a study titled Marketplaces as Retail’s New Front Door , found that 60 percent of surveyed businesses that are not currently using online marketplaces would like to do so. Roughly 27 percent of surveyed firms report waits of between three to five days.

Online 354

Online Survey Maine Study 354

FICO

APRIL 17, 2023

Home Blog FICO Hyper-Personalization Survey Highlights Boardrooms' Blind Spots New study from Forrester shows the value of hyper-personalization and the gaps businesses face today FICO Admin Tue, 07/02/2019 - 02:45 by FICO expand_less Back To Top Mon, 04/17/2023 - 10:10 Hyper-personalization is now front-of-mind among banking’s boardrooms.

Survey 52

Survey Customer Experience Analytics Study 52

PYMNTS

JUNE 15, 2018

After serving as the VP of technology at The Home Depot , Naveen Krishna is heading to Macy’s to become the retailer’s chief technology officer. Naveen’s track record in omnichannel retail makes him the perfect fit to lead the Macy’s technology organization at this critical time.”.

Technology 100

Technology Georgia Retail Leadership 100

PYMNTS

APRIL 6, 2017

According to MHI ‘s 2017 MHI Annual Industry Report , Next-Generation Supply Chains: Digital, On-Demand and Always-On , 80 percent surveyed think digital supply chains will overtake the traditional model within the next five years. MHI’s CEO, George Prest, commented on these technologies’ impact on supply chains.

Operations 103

Operations Survey Industry Analytics 103

Abrigo

JANUARY 18, 2017

As anyone advising business owners knows, clients are often so busy with day-to-day operations and management that they find it tough to gain a big-picture view of certain financial aspects, such as cash flow. SCORE , a nonprofit association that helps small businesses in partnership with the U.S.

Technology 150

Technology Cards Software Payments 150

South State Correspondent

SEPTEMBER 20, 2023

The value driver in cash management is that it is usually some sort of operating account at the bank. As such, operating accounts have low-interest rate sensitivity. We have also included the IBIS World 2024 risk ratings to provide some context for the credit and operating risk of the counterparty. To take it, go HERE.

Management 195

Management Survey Industry Community Bank 195

PYMNTS

MARCH 22, 2017

Freshbooks VP of Strategy Matthew Baker highlighted these findings in a chat with PYMNTS to weave through the research and sound off on some of the survey results that most caught his attention. It’s a large responsibility, but as Freshbooks’ survey found, many small business owners are learning how to operate with a trial-and-error mindset.

Survey 102

Survey Lending Resources Report 102

Abrigo

FEBRUARY 23, 2022

A recent survey by Abrigo found that 87 percent of banks surveyed are working to win more small business loans in 2022. According to the ABA report, smaller banks tend to lag in technology adoption for lending, which means they have tremendous opportunity to improve the efficiency and profitability of small business loans.

How To 195

How To Lending Software Survey 195

PYMNTS

APRIL 12, 2017

According to the data, more than a third of SMEs surveyed in the first quarter of 2017 reported growth over the past year, and nearly half said they were planning to grow. These systems provide corporations with the necessary toolkit to manage their complex cross-border payment operations.”.

Survey 101

Survey Analysis Payments Management 101

Abrigo

OCTOBER 10, 2023

Last year's 2022 Loan Review Survey by Abrigo found these four common challenges in effective loan review. Acting as the last line of defense, it is crucial to have an effective process in place.   For over a decade, DiCOM Software, now Abrigo, has  surveyed loan review professionals  to uncover challenges they often face.

Training 195

Training Survey Resources Software 195

Abrigo

OCTOBER 10, 2023

Last year's 2022 Loan Review Survey by Abrigo found these four common challenges in effective loan review. Acting as the last line of defense, it is crucial to have an effective process in place.   For over a decade, DiCOM Software, now Abrigo, has  surveyed loan review professionals  to uncover challenges they often face.

Training 195

Training Survey Resources Software 195

Abrigo

MAY 24, 2016

Did you know that many of the daily maintenance and management activities in your firm can be handled more effectively with technology? And while the word “technology” itself sometimes sounds like a daunting challenge, good technologies are actually designed with the end user in mind -- and that means you, and not just the IT technician.

Technology 150

Technology social media Software Management 150

Accenture

JULY 15, 2019

Guest bloggers Ben Lopez and Charlie Arthy examine the evolving role of the COO in post three of their series on achieving simplified, future-ready bank operations. Our recent banking survey showed that 74 percent of bank operations executives named customer experience as one of the top three priorities. ¹

Customer Experience 158

Customer Experience Operations Survey Technology 158

William Mills

FEBRUARY 13, 2020

William Mills Agency is thrilled to see so many of our clients represented in Arizent (formerly SourceMedia) and Best Companies Group’s annual 2020 Best Places to Work in Financial Technology list. This annual survey and awards program is designed to identify, recognize and honor the best employers in the financial technology industry.

Financial Technology 71

Financial Technology Technology Survey Operations 71