PYMNTS

MARCH 18, 2019

Gill asserts that most financial institutions, left to their own devices, may end up following a less than optimal path to innovation, and not because they have selected the “wrong” technology solution, since in Gill’s experience, what’s “wrong” for one FI might be right for another. Technology spend gets mistaken for branch transformation.”.

Technology 237

Technology Innovation Strategy System 237

Bobsguide

AUGUST 3, 2020

Capital markets firms are under pressure to increase efficiency and reduce operational costs, particularly as the world deals with the pandemic. A recent industry survey showed. A key metric of efficiency in our industry is cost per trade – but how much are firms actively controlling it?

Technology 195

Technology Survey Capital Industry 195

PYMNTS

SEPTEMBER 18, 2020

To that end, joint research between PYMNTS and Visa , in a study titled Marketplaces as Retail’s New Front Door , found that 60 percent of surveyed businesses that are not currently using online marketplaces would like to do so. Roughly 27 percent of surveyed firms report waits of between three to five days.

Online 354

Online Survey Maine Study 354

PYMNTS

SEPTEMBER 29, 2020

The pain points that accounts receivable (AR) teams most commonly experience can be boiled down to three underlying and related problems: continued reliance on manual AR management practices, and the resulting lack of speed and high operating costs associated with managing receivables. Reliance on manual processes has far-reaching effects.

Data 303

Data Innovation Survey Management 303

Perficient

JANUARY 11, 2021

The brands that can operate with speed and agility win in this environment. In-app feedback and surveys can be excellent ways to monitor user pain points and areas of friction. Legacy , bloated technology stacks can slow down even the best mobile product s. Mobile t ech debt needs to be managed and addressed.

Mobile 502

Mobile Strategy US Management 502

Perficient

APRIL 14, 2022

The connection between technology and consumers in the insurance industry has never been more relevant. Although the insurance industry was already facing rising competition and customer expectations, the global pandemic forced our industry to take legacy processes and technologies, and transition to “digital” seemingly overnight. .

Strategy 332

Strategy Tools Industry Data 332

PYMNTS

MAY 19, 2020

Voice assistant technology already had an audience even before the coronavirus outbreak gave it a big boost, as it has now radically reshaped consumer habits and preferences on a global scale. According to our survey data, 38.1 Another 30.3 percent of Gen Xers report the same thing, as do 30 percent of bridge millennials.

Technology 205

Technology Millennials Retail Report 205

Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. This survey highlights the progress the insurance industry is making on its digital transformation journey.

Mobile 294

Mobile Survey User Experience Analytics 294

Accenture

SEPTEMBER 11, 2020

When our researchers were in the field for our annual Technology Vision survey, COVID-19 was not yet a global pandemic. Since then, the virus has transformed our lives and challenged many long-held assumptions about how business operates. The post Banking Tech Vision: Is your bank ready for the post-COVID world?

Survey 222

Survey Operations Technology 222

PYMNTS

JUNE 22, 2020

How Customer Reviews Provide Lifeblood To Restaurant Operations. An escalating dependence on technology has made search results and review services like Yelp primary guides for valuable user feedback — with 90 percent of consumers reporting in January that they researched reviews before selecting restaurants.

Operations 156

Operations social media Online Survey 156

PYMNTS

OCTOBER 30, 2020

A recent survey found that only 46 percent of audit teams currently automate their compliance processes, and those that lack these systems pay the price in terms of man-hours. Another burden to efficient payment processing is outdated core banking systems, which can tie up vast amounts of money and manpower in their maintenance.

Operations 228

Operations Payments Compliance System 228

PYMNTS

SEPTEMBER 15, 2020

With payment innovators looking to migrate B2B payments away from paper, a growing number of payment rails and technologies are helping to ease the pain of the shift. are increasingly linking into the real-time payments infrastructure of the RTP network, according to a new survey by The Clearing House.

blockchain 264

blockchain Payments Survey Technology 264

PYMNTS

MAY 9, 2019

A large percentage of all retail businesses recognize this reality, but, in some quarters of the economy, the implementation of innovative technologies has been slow-going. At the same time, many consumer services firms recognize the value that specific technological applications can bring to their operations. For example, 75.6

Innovation 197

Innovation Retail Survey Technology 197

PYMNTS

AUGUST 4, 2020

And more than two-thirds of SMBs (67 percent) have launched something to meet that need — whether an eCommerce site or a switch in their point-of-sale (POS) technology to contactless. According to the survey, three-quarters of them (75 percent) report being positive about the future. The New Normal. SMBs Still Need Help.

Study 315

Study Survey social media Online 315

PYMNTS

DECEMBER 15, 2020

The good news, however, is that two-thirds of firms are cognizant of these issues and are actively moving away from manual processes, planning instead to embrace new technological solutions to upgrade their accounts receivable (AR) processes for more efficiency, speed and lower fees. These are only some of the findings from our research.

Study 277

Study Payments Maine Technology 277

PYMNTS

DECEMBER 31, 2020

Like their cousins in banking, credit unions (CUs) long enjoyed a relaxed pace of technological change. A separate study found that 88 percent of credit unions surveyed in early 2020 planned to invest more in such technologies than they had over the previous year. It was all on their timetable. Not anymore.

Survey 235

Survey Arizona Innovation Innovation Strategies 235

Chris Skinner

JUNE 7, 2017

Banks are trusted stores of data about money, because they are insured and have a licence to operate from governments. Take it a step further: you watch the ad for a new Audi A4 vehicle, and then an option comes up to fill in a survey. If you complete the survey, you get €5. Here’s the idea.

Data 251

Data Google Survey US 251

Abrigo

FEBRUARY 27, 2020

Abrigo's Business Lending Readiness Survey found many processes stymie those efforts. Digital technology standardizes and automates many of the tasks causing the biggest headaches and delays for lenders and credit analysts. Survey: Repetitive data entry common. Another 9% of respondents said turnaround is 8 weeks or longer.

Lending 243

Lending Survey Data System 243

PYMNTS

DECEMBER 21, 2020

New developments from fast-casual behemoth Chipotle Mexican Grill illustrate the increasingly digital nature of QSRs’ operations. The survey said digital sales will account for 54 percent of these restaurants’ revenues over the next five years, which would represent a 70 percent increase over pre-pandemic estimates.

Customer Experience 301

Customer Experience Innovation United States Survey 301

PYMNTS

AUGUST 20, 2020

A new survey from Citizens Bank says businesses are jumping into the real-time payments opportunity. “We are always looking to provide our customers greater clarity into the payment journey,” said AscendantFX Chief Operating Officer Shemina Jiwani. Businesses Ready To Jump Into RTP. Visa Joins NACHA Pilot.

Groups 252

Groups Payments Survey Data 252

PYMNTS

NOVEMBER 8, 2018

percent of banks in our survey equipped with genuine AI systems. Meanwhile, the rest are relying on automation and machine learning (ML) technologies. ML may not be true AI, but many banks still consider it invaluable to their operations. The truth is that AI is still relatively rare in the banking world, with only 5.5

Report 192

Report Payments System Operations 192

PYMNTS

SEPTEMBER 13, 2019

The fast food operator recently announced an agreement to acquire Apprente. The company said in an announcement that the arrangement is another bold step in advancing employee- as well as customer-facing innovations while bolstering the technological capabilities of the chain. That’s the signal sent recently by McDonald’s.

Retail 248

Retail Google Survey Technology 248

Bank Innovation

NOVEMBER 8, 2018

A recent survey by Accenture found chief financial officers are taking on expanded roles in helping banks become data-centric and better equipped, in terms of technology, for what will likely be a volatile future.

Innovation 199

Innovation Survey Data Technology 199

PYMNTS

DECEMBER 14, 2020

After the transaction is completed, Flourish will continue to serve RIAs and operate as an independent entity from MassMutual's existing insurance and wealth management business, according to the release. As of late 2020, Flourish works with over 350 RIAs and represents more than $600 billion in AUM.

Massachusetts 229

Massachusetts Fintech Survey User Experience 229

PYMNTS

FEBRUARY 24, 2020

These firms are finding that managing both systems in the cloud offers the flexibility and security needed to streamline invoicing and cut costs, while keeping operations running as smoothly and accurately as possible. Cloud computing’s scalability, flexibility and cost-efficiency are facilitating AP automation adoption.

Software 223

Software Fraud System Management 223

PYMNTS

OCTOBER 12, 2020

According to the company, users whose devices support TrueDevice technology will let the camera track facial movements to allow some features like “selfie mode,” the release says. The app will access a user’s camera to digitally render content and create illusions of products and objects in the physical environment.

Apple 264

Apple Mobile Survey Payments 264

PYMNTS

SEPTEMBER 24, 2020

In an interview with Karen Webster, John Rainey , chief financial officer and executive vice president of global customer operations at PayPal , noted that CFOs (including himself) have learned to pivot, too, with ground-level, tech-driven insights that move well beyond simply tracking money flows. What’s Important To Merchants.

Analytics 293

Analytics Examples Trends Operations 293

PYMNTS

DECEMBER 16, 2020

On that front, according to PYMNTS' latest SMB survey data, small merchants are feeling a little better these days. Results for businesses in the retail sector were on the whole quite mixed, with 35 percent of retail businesses PYMNTS surveyed reporting an increase in demand. SMBs Are Highly Aware of the Vaccine News.

Maine 282

Maine Survey Online Retail 282

PYMNTS

JANUARY 22, 2019

The technology is proliferating financial markets, particularly for some of the world’s largest financial institutions in need of enhanced compliance solutions. More than three-quarters of accountants surveyed by BlackLine last year said they believed AI would play a “significant” role in corporate accounting.

eBook 192

eBook Survey Technology Tools 192

PYMNTS

FEBRUARY 1, 2021

Starting in 2023, Ford and Lincoln vehicles will be equipped with built-in Google apps and services powered by the mobile Android operating system. Later in 2021, Google will help Ford leverage its artificial intelligence (AI), machine learning (ML) and data analytics technologies.

Google 200

Google Innovation Analytics Technology 200

PYMNTS

AUGUST 14, 2020

These requirements can inspire companies to switch from manual operations to digital ones that utilize cloud systems that employees can access anywhere. Companies can leverage offerings that use AI-powered technology to quickly learn to parse relevant details from scanned or emailed invoices and code that data according to internal policies.

Study 265

Study Tools Survey Payments 265

PYMNTS

OCTOBER 26, 2018

25) said Citi’s Asia Pacific Commercial Cards Survey 2018 revealed businesses in the region are expanding their commercial card programs, as organizations shift away from legacy payment tools and use their cards for more spend categories, including procurement and meetings and events. . Reports in The Asset on Thursday (Oct.

Cards 199

Cards Regional Survey Tools 199

Perficient

SEPTEMBER 30, 2020

A Survey of Over 150 Enterprise Executives. For that reason, we conducted a survey of 154 executives from enterprise organizations. What follows is six of the major themes we saw in analyzing the survey response data. The world threw a major curveball at us back in March 2020 when COVID-19 erupted on the global stage.

Video 508

Video Survey Strategy Marketing 508

Perficient

DECEMBER 21, 2020

Does the organization have the processes and operating model in place to support this new revenue model? ” How then do you make sure your business doesn’t fall into the “unacceptable” category like the vast majority (a staggering 97%) of companies surveyed?

Strategy 322

Strategy Data Guidelines System 322

PYMNTS

OCTOBER 28, 2020

In the November edition of The FI’s Guide To Modernizing Digital Payments , PYMNTS explores the latest in the world of payments modernization, including new investments in payments automation, FIs’ perennial competitive struggles with FinTechs and how cloud technology can level the payments playing field. billion by 2025, up from $74.4

Payments 219

Payments Compliance Fintech Innovation 219

Perficient

OCTOBER 1, 2024

The adoption of finance AI by finance functions has increased significantly in the past year with 58% using the technology in 2024 – a rise of 21 percentage points from 2023 – according to a survey by Gartner, Inc.” However, that’s no longer the case. Why The Surge Now? and/or its affiliates in the U.S.

Survey 221

Survey Data Analytics Maine 221

PYMNTS

JULY 14, 2020

The service, built with the technology American Express acquired with its purchase of acompay in 2019, will aim to help businesses process supplier payments in a more efficient, modern digital way, working seamlessly with the systems they already have in place, according to the release.

Payments 254

Payments System Survey Cards 254