PYMNTS

OCTOBER 19, 2020

Google Cloud is aiming to innovate the mortgage industry with its new artificial intelligence (AI) tool called Lending DocAI. In this industry, borrowers and lenders have high expectations; they want a mortgage document processing solution catered to improving operational efficiency, while ensuring speed and data accuracy. “In

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Google Tools Lending Industry 264

Perficient

OCTOBER 7, 2020

The short answer is yes, businesses can easily build bots using robotic process automation (RPA) tools. This shift becomes more prevalent as RPA leaders introduce the Attended bot operating model. Most RPA tools now have the capability to minimize the complexity of building a bot process. As always, the devil is in the details.

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Tools Strategy Training Marketing Strategies 309

Cisco

MARCH 29, 2022

It’s evident that digital investments made prior to 2020 helped many financial institutions respond quickly to a rapidly changing operational environment. As financial services look ahead, it is perhaps time to consider the next phase of the transformation campaign in pursuit of complete operational transformation as the end-goal.

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Operations Analytics Tools Resources 129

The Paypers

NOVEMBER 14, 2024

Volante Technologies has announced the launch of the Volante Payments Intelligence, a new tool that provides FIs with optimised visibility and operational control.

Technology 41

Technology Payments Tools Operations 41

Perficient

JULY 2, 2024

Navigating the complexities of cloud technology requires an exceptional partner. Additionally, our global managed services group has created comprehensive accelerators such as the App Modernization IQ , Cloud FinOps IQ , and Green Impact IQ , serving as effective tools for guiding clients in cloud operations strategies.

Strategy 251

Strategy Operations Innovation Technology 251

PYMNTS

APRIL 24, 2020

Some have added support for in-branch digital technologies such as video banking screens and upgraded ATMs to minimize in-person contact while making sure customers’ needs are met, for example. Shifting In-Branch Operations. Digital Technologies Under COVID-19. British FI Nationwide U.K. British FI Nationwide U.K.

Technology 248

Technology ATM Video Tools 248

Bank Innovation

JUNE 6, 2019

Guaranty Bank and Trust is using new technology to make it easier for potential new customers to switch bank accounts as it expands its branch network. The digital tool, called ClickSwitch, helps Guaranty encourage […].

Fort Worth 282

Fort Worth Tools Dallas Texas 282

Cisco

AUGUST 9, 2022

financial institutions, the FFIEC released new guidance and a Cybersecurity Assessment Tool for institutions to self assess their risks and determine their cybersecurity maturity. This framework is especially relevant given the recent FFIEC Architecture and Operations update and the Executive Order on Cybersecurity from 2021.

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Tools Leadership Handbook Security 114

PYMNTS

JANUARY 14, 2021

Many companies took various facets of their operations digital, too, including their payments operations and other processes that relied on staff coming into the office. Under the measure, it would be mandatory for companies that are leveraging the technology to tell potential employees what they plan to do with the information.

Video 184

Video Tools New York City New York 184

Perficient

APRIL 14, 2022

The connection between technology and consumers in the insurance industry has never been more relevant. Although the insurance industry was already facing rising competition and customer expectations, the global pandemic forced our industry to take legacy processes and technologies, and transition to “digital” seemingly overnight. .

Strategy 332

Strategy Tools Industry Customer Experience 332

Perficient

OCTOBER 13, 2020

For these reasons companies and vendors have come to take more of a software centric approach to creating CX solutions from traditional tools such as contact center and customer relationship management (CRM) software, layering in multiple channels to capture the entire customer journey. In effect, if the contact center was 1.0 – CX is 2.0.

Technology 340

Technology Customer Experience Software Resources 340

PYMNTS

AUGUST 22, 2019

Amazon is on track to invest upwards of $15 billion this year in new tools to help small and medium-sized businesses (SMBs) grow and succeed, according to a press release. . To aid SMBs, 150 new tools have been launched since the beginning of the year, the company announced on Thursday (Aug 22).

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Tools America Retail Survey 184

PYMNTS

AUGUST 11, 2020

.” Grant Goodale , chief technology officer with Convoy, spoke with PYMNTS about the nuances of digital payments and customer loyalties, adding that it’s important to remain flexible in that space.

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Tools Cards Payments Examples 219

Perficient

AUGUST 5, 2020

With our team’s help, the client has been able to transition a significant portion of their userbase to a named user system and allowed us the opportunity to help develop the tools that their clients will use to manage these users.” — Austin Spinazze, Associate Technical Consultant. “I I have helped my colleagues in building their career.

Technology 441

Technology Austin Leadership US 441

Chris Skinner

MARCH 7, 2017

Their Committee on Payments and Market Infrastructures released Distributed ledger technology in payment, clearing and settlement: an analytical framework last week, and I just read it. DLT could reduce the traditional reliance on a central ledger managed by a trusted entity for holding and transferring funds and other financial assets.

Technology 323

Technology Payments Analytics blockchain 323

PYMNTS

JUNE 19, 2020

The technology was created to help bank agents, digital channels, branches and customers handle their foreign exchange risk in an effectual as well as fast manner, according to an announcement. It can fully accommodate rapid business expansion and future needs for competitive Treasury management operations.”.

Risk Management 160

Risk Management Software Tools Management 160

PYMNTS

NOVEMBER 1, 2020

Suplari’s insight generator technology, combined with our cloud-native architecture, allows us to quickly build AI-driven insights on customer data in days — versus the months required by in-house data science teams or custom-built applications,” said Nikesh Parekh , co-founder and CEO of Suplari, according to the release.

Tools 213

Tools Analytics Data Industry 213

Abrigo

JUNE 9, 2020

Technology has enabled financial institutions to operate more quickly and efficiently, creating a better experience for customers. Without the right tools and processes in place, however, compliance can be monotonous and inefficient. The post Benefits of Leveraging Technology for Document Preparation appeared first on Abrigo.

Technology 195

Technology Lending Compliance Data 195

PYMNTS

JANUARY 23, 2020

This week’s look at the convergence of AR and AP finds service providers exploring the use of payment tools to meet AR and AP needs. In some cases, that means taking one payment tool — like the commercial card — and using technology to ease friction for both senders and beneficiaries. Melio Explores the AR-AP Middle Ground.

Tools 167

Tools Payments Cards Meeting 167

Accenture

JULY 8, 2019

Some of the most pressing are around the technology, tools and data needed across the front, middle and back office to help relationship managers (RMs) meet SMEs’ rising expectations. Make the wrong calls, and your RMs may be hamstrung by inappropriate technology—undermining your position in the marketplace.

Tools 150

Tools Management Technology Customer Experience 150

PYMNTS

JANUARY 14, 2021

Improve Operations: Pushing Out the Paper . Relying on AP automation tools could ultimately help SMBs build more resilient, efficient operations. Embracing Optimism With an Array of Digital Tools. According to Visa’s data, 82 percent embraced new forms of digital technology to meet their consumers’ emerging need sets.

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Tools Operations Payments Meeting 180

Cisco

OCTOBER 4, 2022

It is an update to the 2004 Operations book, and links the different processes of Architecture, Infrastructure, and Operations (AIO) into a cohesive framework for auditors to assess. In this booklet the FFIEC discusses the principles and practices for IT and operations, as well as processes for addressing risk respective to IT systems.

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Operations Software Risk Management Management 118

Perficient

FEBRUARY 17, 2021

This blog analyzes how technology and the right team can improve your sales enablement program. For a sales enablement program to be successful at its launch and continue to be effective over time, it has to have the right mix of technology tools, and cross-functional teams. Sales Enablement Technology.

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Tools Training Management Technology 340

Perficient

AUGUST 4, 2024

In today’s rapidly evolving digital landscape, financial services organizations are increasingly relying on cutting-edge technologies to stay competitive and deliver exceptional services to their clients. This connectivity enhances interoperability, allowing for streamlined operations and improved data flow across various platforms.

Industry 467

Industry Compliance Examples Risk Management 467

Bank Innovation

MARCH 10, 2017

BNP Paribas Wealth Management is testing a new mobile investment advisory tool, myAdvisory, the company said yesterday. The app offers investment advice, except instead of using robos – like the SigFigs of the world – the advice is written entirely by humans.

Tools 287

Tools Guidelines Mobile Management 287

PYMNTS

NOVEMBER 2, 2020

Today in B2B, trade finance technology provider Surecomp announces its newest marketplace partner, and Serko expands its expense management offering into North America. Plus, Suplari launches new corporate spend management solutions, and PROS expands its Adobe partnership to help B2B business customers launch eCommerce operations.

Tools 148

Tools Management America ATM 148

Perficient

OCTOBER 29, 2024

Each year, it continues to improve, offering more relevant content, valuable industry connections, and opportunities to delve into emerging technologies. Success In Action : Our client wanted to integrate better contact center technology to improve internal processes and allow for personalized, proactive messaging to clients.

Industry 473

Industry Customer Experience Strategy New York 473

PYMNTS

SEPTEMBER 24, 2020

This month’s Deep Dive explores the challenges that remittance service providers face when seeking to stay compliant, the impact this has on the availability of cross-border money transfer services and regulatory technology strategies to help reduce this friction. . Correspondent Banking . The Cost of Compliance .

Compliance 223

Compliance Tools Fraud Regulation 223

Bank Innovation

JUNE 8, 2017

Turns out, Amazon’s lesser known operation – small business lending – is also powered by machine learning, Bank Innovation has learned. […]. The e-commerce giant has (arguably) the most sophisticated ML toolset around that is uses for drone deliveries, online tailors, or its AWS offering.

Lending 373

Lending Tools Operations Innovation 373

PYMNTS

DECEMBER 1, 2020

With a new machine learning tool, Amazon can let call centers get answers and personalize customer service. The demand for Amazon's cloud services has risen during the pandemic, particularly for call center tools. grocer Morrisons.

Technology 192

Technology Resources Tools Analytics 192

PYMNTS

OCTOBER 28, 2020

"What I enjoy most is helping our customers thrive in this rapidly changing world and helping them realize their vision in a way that simplifies the adoption of new technology — capabilities that can unleash their innovation in the digital economy," said Craig Muzilla, senior vice president of Red Hat. Resilience in the Digital Economy.

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Technology United States Innovation Video 182

Perficient

OCTOBER 28, 2024

On popular real estate websites, many people even track their own home’s value generated from these AI-driven appraisal tools. The CFPB noted that courts have already held that an institution’s decision to use AI as an automated decision-making tools can itself be a policy that produces bias under the disparate impact theory of liability.

Regulation 221

Regulation Fraud Tools Compliance 221

PYMNTS

JUNE 6, 2017

From some guy’s garage in San Francisco, a group of math nerds has grown into one of the world’s finest-tuned machine learning operations. SigOpt now helps optimize fraud detection and investments like beer brewing and even the manufacturing of synthetic rhino horns. PYMNTS: Can you explain the business?

Operations 168

Operations Tools Data San Francisco 168

PYMNTS

JANUARY 30, 2019

Corporate consulting company Accenture is debuting its SynOps enterprise automation technology five years in the making, a tool that reports said could accelerate some organizations’ shift away from human capital or re-allocate human talent to more strategic roles.

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Tools Marketing Automation Training Operations 115

Perficient

OCTOBER 30, 2024

As part of the regulatory process, FinCEN may consider how financial institutions are currently using innovative approaches to compliance such as machine learning and AI, and the potential benefits and risks of specifying standards for those technologies.

Regulation 221

Regulation FDIC Compliance Innovation 221

PYMNTS

AUGUST 26, 2019

The frequency of state-sponsored attacks has intensified in recent years — with a level of sophistication and technical and financial backing to their operations that has never before been seen. End-to-end, an operation that could take weeks or even months to plan can be carried out in minutes.

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Tools Fraud ATM Cards 207