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MARCH 17, 2025

The financial services sector is experiencing transformative changes driven by technological advancements and innovative trends. We are witnessing the integration of AI, the rise of hyper-personalization, and the adoption of advanced digital platforms, all of which are revolutionizing operations and client interactions.

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Bank Innovation

JUNE 8, 2017

Turns out, Amazon’s lesser known operation – small business lending – is also powered by machine learning, Bank Innovation has learned. […]. The e-commerce giant has (arguably) the most sophisticated ML toolset around that is uses for drone deliveries, online tailors, or its AWS offering.

Lending 373

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Perficient

AUGUST 5, 2020

With our team’s help, the client has been able to transition a significant portion of their userbase to a named user system and allowed us the opportunity to help develop the tools that their clients will use to manage these users.” — Austin Spinazze, Associate Technical Consultant. “I I have helped my colleagues in building their career.

Technology 441

Technology Austin Leadership US 441

Bank Innovation

JUNE 6, 2019

Guaranty Bank and Trust is using new technology to make it easier for potential new customers to switch bank accounts as it expands its branch network. The digital tool, called ClickSwitch, helps Guaranty encourage […].

Fort Worth 282

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OCTOBER 7, 2020

The short answer is yes, businesses can easily build bots using robotic process automation (RPA) tools. This shift becomes more prevalent as RPA leaders introduce the Attended bot operating model. Most RPA tools now have the capability to minimize the complexity of building a bot process. As always, the devil is in the details.

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PYMNTS

OCTOBER 19, 2020

Google Cloud is aiming to innovate the mortgage industry with its new artificial intelligence (AI) tool called Lending DocAI. In this industry, borrowers and lenders have high expectations; they want a mortgage document processing solution catered to improving operational efficiency, while ensuring speed and data accuracy. “In

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OCTOBER 28, 2024

On popular real estate websites, many people even track their own home’s value generated from these AI-driven appraisal tools. The CFPB noted that courts have already held that an institution’s decision to use AI as an automated decision-making tools can itself be a policy that produces bias under the disparate impact theory of liability.

Regulation 221

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JANUARY 21, 2025

The insurance industry in 2025 is at a pivotal point, with key digital insurance trends leading the charge in transforming how carriers operate and interact with customers. Carriers must innovate, adapt to these changes, and leverage new technologies to maintain a competitive edge.

Trends 221

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FEBRUARY 18, 2021

As we noted in the last blog, the tools Power Platform includes can be crucial to enabling your makers, with Power Apps and Power Automate enabling them to not just build applications, but also to automate time-consuming processes and improve business operations. Provide operational support through automation.

Tools 531

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OCTOBER 13, 2020

For these reasons companies and vendors have come to take more of a software centric approach to creating CX solutions from traditional tools such as contact center and customer relationship management (CRM) software, layering in multiple channels to capture the entire customer journey. In effect, if the contact center was 1.0 – CX is 2.0.

Technology 340

Technology Customer Experience Software Resources 340

PYMNTS

APRIL 24, 2020

Some have added support for in-branch digital technologies such as video banking screens and upgraded ATMs to minimize in-person contact while making sure customers’ needs are met, for example. Shifting In-Branch Operations. Digital Technologies Under COVID-19. British FI Nationwide U.K. British FI Nationwide U.K.

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NOVEMBER 11, 2020

Here are 8 trends we’re currently tracking into 2021: TREND 1: The evolution of healthcare will be characterized by a reengineering of clinical care and operations around digital health and pervasive real-time use of data and advanced analytics.? Expect expansions of asynchronous virtual care leveraging integrated wearable technologies.

Trends 618

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FEBRUARY 27, 2025

Digital transformation will remain a powerful force, with advancements in AI and machine learning enabling unparalleled operational efficiencies and hyper-personalized customer experiences. This will require being more inquisitive and innovative compared to previous years, as the adoption of AI and cloud technologies continues to expand.

Banking Trends 221

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FEBRUARY 17, 2021

This blog analyzes how technology and the right team can improve your sales enablement program. For a sales enablement program to be successful at its launch and continue to be effective over time, it has to have the right mix of technology tools, and cross-functional teams. Sales Enablement Technology.

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APRIL 14, 2022

The connection between technology and consumers in the insurance industry has never been more relevant. Although the insurance industry was already facing rising competition and customer expectations, the global pandemic forced our industry to take legacy processes and technologies, and transition to “digital” seemingly overnight. .

Strategy 332

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PYMNTS

NOVEMBER 3, 2020

It takes CLEAR’s main identity verification service and attaches a person’s health information to their profile such that it could be used as a COVID-19 prevention tool. Now, CLEAR's touchless technology is able to connect identity to health insights to help people feel confident walking back into the office.".

Technology 307

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OCTOBER 24, 2024

As noted at the time by the OCC, advances in computing capacity, increased data availability, and improvements in analytical techniques have significantly expanded opportunities for banks to leverage AI for risk management and operational purposes. Co-pilots: Software supported and enabled traders to operate more efficiently and swiftly.

Regulation 221

Regulation Risk Management Compliance Fraud 221

Abrigo

OCTOBER 30, 2024

Increasing efficiency of compliant AML investigations To boost AML program productivity and keep pace with evolving compliance demands, financial institutions should focus on strategic operational improvements paired with the smart use of technology. What’s a leader to do? Manage risk more effectively.

Compliance 221

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SEPTEMBER 28, 2020

We believe that there tends to be a gap in strategy when a business strategy meets the operational elements. In other words, how to create your plan by making critical decisions from a business and technology standpoint. Decide: Make operations and technology decisions that align with your defined customer experience and plan.

Strategy 309

Strategy Tools Operations Customer Experience 309

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SEPTEMBER 22, 2020

Azure Mixed Reality services includes object anchors, new Azure Kinect SDK for partners including Time of Flight depth technology. New D365 Supply chain management tool with real-time inventory, voice channel and project operations. Power Platform low code and professional developer integration with Github and Azure.

Analytics 593

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AUGUST 4, 2024

In today’s rapidly evolving digital landscape, financial services organizations are increasingly relying on cutting-edge technologies to stay competitive and deliver exceptional services to their clients. This connectivity enhances interoperability, allowing for streamlined operations and improved data flow across various platforms.

Industry 467

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PYMNTS

JANUARY 26, 2021

Looking ahead at 2021, positive signs are on the horizon for the industry despite strains on CU operations due to the pandemic. Los Angeles-based immigrant-focused technology solution provider Welcome Technologies has announced that it has selected PSCU to provide processing and support services for its first credit card offering.

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FEBRUARY 12, 2025

As technology advances and consumer expectations shift, staying ahead of these trends is crucial for success. As these AI technologies evolve, they will transform consumer interactions with payment systems, fostering a more inclusive and sustainable financial ecosystem.

Trends 221

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JANUARY 20, 2021

DevOps is a set of practices dedicated to building, delivering, and operating rapidly-evolving systems in close alignment with business objectives. To achieve this, you need to define a framework for your organization which are tools/technology agnostic and build governance around the framework . Here is my view on the DevOps .

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PYMNTS

JANUARY 19, 2021

National Australia Bank (NAB) has chosen Eedenbull to integrate its payment and spend management technology for SMB customers. ICICI Adds AlignBooks Technology. India’s ICICI Bank is adding accounting technology from AlignBooks to strengthen its SMB services. National Australia Bank Chooses Eedenbull.

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Abrigo

FEBRUARY 20, 2025

However, AI is not a substitute for human expertiseits a tool that enhances efficiency and decision-making. When integrated strategically, AI allows BSA and fraud teams to focus on higher-risk cases and conduct more thorough investigations while maintaining complete control over compliance processes.

Compliance 195

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NOVEMBER 20, 2020

Synthetic content – imagery and video created using graphic arts tools and software – is a valuable tool in the race to personalize. Your target customers may include consumers, farming operations of various sizes, construction companies, and other fleet operators, each with a unique and specific use case in mind for your product.

Video 322

Video Tools Digital Strategies Marketing 322

South State Correspondent

FEBRUARY 4, 2025

In this article, we highlight some Gen AI strategy insights for community banks and provide tools to help bankers advance their programs. The overarching goal of the document is to align the organization, so each business line does not go off in different directions sourcing their own Gen AI tools.

Community Bank 195

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Abrigo

FEBRUARY 20, 2025

The true value of AI goes beyond efficiency If generative AI technology alone is projected to unlock between $200 billion and $340 billion in value annually for the banking sector, then why are nearly half of financial institutions still on the fence about adopting AI-integrated tools? Start by completely rethinking workflows.

Strategy 195

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MARCH 12, 2021

When you understand the cost of conducting business with your channel, you have the opportunity to not only fund the investment of creating a portal but also align the necessary capabilities and technology that will support your efforts to reach your goals. Having the Right Processes, Tools, and Resources.

Marketing Strategies 531

Marketing Strategies Strategy Marketing Resources 531

Abrigo

JANUARY 27, 2025

Transaction monitoring in financial institutions Financial institutions operate in an environment where even the slightest data discrepancies can create outsized risks. Emerging technologies: Enhancing data integrity and monitoring Resources are few and far between in the world of AML and fraud detection.

Data 195

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Perficient

DECEMBER 14, 2020

Every organization manages data internally that provides support in running the operations, as well as to provide enriched content to an external audience such as buyers or distributors. Finding the right tools to utilize for data analysis can be tricky and hard to understand, but resources like these can help you along the way.

Analysis 340

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FEBRUARY 16, 2021

Over half of our OM clients leverage SAP for their ERP and financials as their back-end, but augment OM capabilities with another technology to stay ahead of the competition and handle the complex business models that come with an omnichannel environment. How We Can Help.

Management 309

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JANUARY 19, 2021

A CI/CD pipeline is the backbone of the modern DevOps environment, as it bridges the gap between development and operations teams by automating the building, testing, and deployment of applications. To automate the above process, start with an automation tool, such as Azure DevOps.

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JANUARY 11, 2021

The brands that can operate with speed and agility win in this environment. Legacy , bloated technology stacks can slow down even the best mobile product s. Code analysis and performance monitoring tools can also increase code quality and increase development time. Mobile t ech debt needs to be managed and addressed.

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Mobile Strategy US Management 502

Bank Innovation

APRIL 6, 2020

We are ensuring [employees] continue to operate at the highest standards with the proper technological tools and access so they […].

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