Perficient

SEPTEMBER 15, 2020

And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Today, entire industries such as healthcare, banking, insurance, and business-to-business (B2B) sales are being rewired around customers and end users.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

FEBRUARY 24, 2020

“As a leader in payments technology, Mastercard is to grow its workforce with notable investments in its artificial intelligence, cyber security, blockchain, user experience teams, and more. Mastercard first opened Ireland operations in 2008, with only 36 people on staff at the location.

Cyber Security 159

Cyber Security User Experience Technology blockchain 159

PYMNTS

MARCH 17, 2020

Luxury goods shoppers are notoriously finicky when it comes to customer experience, and many luxury labels have a less than stellar track record when it comes to online user experience, with fashion brands frequently sacrificing user-friendliness or functionality for style.

Branding 146

Branding User Experience Retail Trends 146

Abrigo

DECEMBER 22, 2023

As 2023 winds down, community banks and credit unions have worked hard to attract new customers and members and retain existing ones by streamlining processes and improving the end-user experience. Reduce operating cost while ensuring loan policy consistency. Here are Abrigo’s 10 top lending and credit risk blogs in 2023.

Lending 221

Lending Risk Management Community Management 221

PYMNTS

OCTOBER 6, 2020

According to an August study of digital banking by PYMNTS, banks are closing physical branches, reducing hours of operation and encouraging customers to use their websites or mobile apps to conduct transactions and reduce face-to-face interactions between customers and staff. On Monday (Oct. 5) NCR Corp.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

Perficient

AUGUST 20, 2020

The advent of COVID-19 has only accelerated that trend, as people spend more and more time online. Weak Site Architecture and Interlinking: Not only are these essential to good user experience, but they are also crucial for SEO. One excellent free tool is Google Trends used for the illustrations above.

Google 452

Google Examples Trends Tools 452

PYMNTS

JULY 16, 2019

For other companies, GDPR is the main concern as they move to expand operations within Europe. For more on PSD2 and GDPR, visit the Tracker’s News & Trends. The company will address these allegations in Austrian court. Why ING Is Taking A Platform Approach To PSD2 and Open Banking. About the Tracker.

Strategy 188

Strategy social media Regulation Retail 188

PYMNTS

NOVEMBER 19, 2020

This shift has prompted many eateries to rely on emerging tools like artificial intelligence (AI) to better manage various aspects of their operations as consumers transact remotely. The technology is also credited with helping them meet diners’ demands for seamless purchasing experiences as well as enabling them to battle fraud. .

Boston 200

Boston Fraud Meeting Mobile 200

Bobsguide

JUNE 3, 2022

It is actually key in allowing financial institutions to deploy effective branch automation solutions and provide better customer experiences, enhance customer satisfaction, deliver functionalities faster and at lower cost, as the technology allows them to focus their energy on business functions.

Innovation 147

Innovation ATM Software Policies 147

PYMNTS

MARCH 20, 2020

Users who clicked the links would see their computers infected with viruses. Malware targeting computers running the Windows 7 operating system were especially hard-hit, rising 125 percent, according to the report. For more on these stories and other recent fraud decisioning headlines, read the Playbook’s News & Trends section.

Industry 225

Industry Fraud social media Security 225

PYMNTS

SEPTEMBER 9, 2019

And those payments, at least in general, are following larger consumer trends when it comes to methods and technology. One of the ways that these websites are able to differentiate is through user experience. A key part of user experience is payment speeds. “The NFL stands to make $2.3 Digital Wallets.

Innovation 137

Innovation Payments Taxes User Experience 137

Gonzobanker

APRIL 26, 2023

Payment hubs give financial institutions a singular view of all incoming and outgoing payments, which enables them to establish cross-functional operational resources and manage holistic payment risk. Consolidating payments into a single processing solution via a payment hub allows FIs to modernize their operations for consistency and scale.

Payments 136

Payments System Fraud Resources 136

PYMNTS

JANUARY 26, 2021

For small- to medium-sized businesses ( SMBs ), the demand to drive cost savings and keep workers safe is just as high as any large organization, but the technologies available to them aren’t always up-to-par, says Monaker Chief Operating Officer Tim Sikora. The Rise Of Alternative Lodging.

Marketing 208

Marketing Management User Experience Tools 208

PYMNTS

JUNE 4, 2019

Highspot’s platform combines machine learning and intuitive user experience to connect sales and marketing in order to deliver personal, relevant customer conversations. Yet research shows that 65 percent of content produced by marketing for use by sales is never utilized.

Capital 108

Capital Security Seattle User Experience 108

Cisco

OCTOBER 19, 2020

Some of the most representative messages were based on: Banking in Latin America: Its challenges and opportunities, mainly around cybersecurity and the digital experience. Successful business resilience: How it ensures employee safety, operational continuity, and excellence in customer service.

User Experience 79

User Experience America Security Digital Banking 79

PYMNTS

MARCH 6, 2020

Rather than approaching digitization as a ground-up overhaul of an entire institution’s infrastructure and operations, community banks should identify a “niche,” or an area in which they have been most successful as a business, to initiate a modernization project. The Right Foot.

Community Bank 173

Community Bank Community How To Lending 173

PYMNTS

MARCH 4, 2020

And in that evolution, DeLuca explained, software has moved from systems that simply kept records or initiated transactions toward systems that deliver an enhanced, more engaging experience. FinTech firms like Bottomline have invested in user experience (UX), user interface (UI), usability and, of course, data management.

User Experience 203

User Experience Data Fintech System 203

PYMNTS

SEPTEMBER 5, 2018

Alipay, the mobile and online payment platform operated by Ant Financial Services , announced on Wednesday (Sept. “Alipay is dedicated to enhancing user experience and creating value for small and micro businesses through technology. The company said that nearly 7.35 million people came to Japan from China, marking 15.4

User Experience 100

User Experience Trends US Mobile 100

Abrigo

JUNE 4, 2024

"We are looking at everything from online account opening to our banking platform's user experience. Koch stressed the importance of using technology to enhance internal operations and service levels. Customer surveys help us understand what our clients need and how we can provide that personal touch through technology."

Compliance 221

Compliance Community Bank Community Conference 221

PYMNTS

JANUARY 22, 2020

Stock content provider Shutterstock made disbursement innovations to satisfy its more than 1 million contributors, noted Vice President of Content Operations Paul Brennan in a recent interview with PYMNTS. Content creation is symbiotic — creatives need online platforms to disseminate their work and platforms need artists to operate.

Mobile 130

Mobile Online Tools User Experience 130

PYMNTS

JULY 30, 2019

While the company may be operating in a different market than the U.K., One of the biggest industry trends with global ramifications is open banking. Those opportunities are particularly impactful in an era of banking where customer service and end-user experiences are often the defining factor of whether a customer is loyal or not.

User Experience 122

User Experience America Analysis Industry 122

PYMNTS

JULY 1, 2020

It’s an effort designed to optimize the end-user experience and limit the need for cardholders to toggle from one platform to another to view all of their financial information. challenger bank Allica has launched operations with Profile Software infrastructure as its core platform, according to a press release.

Fintech 141

Fintech Strategy Fraud User Experience 141

Accenture

MARCH 20, 2017

Banks such as HDFC, HSBC, and others are already launching their corporate mobile solutions in areas including cash management, trade services, reconciliation, authentication and operational support. Key features include: Multichannel access, seamless user experience across web, mobile devices and offline channels.

Customer Experience 166

Customer Experience Payments User Experience Innovation 166

Independent Banker

NOVEMBER 30, 2022

What are they, and how can community banks stay on top of this trend? Super apps, or apps that aggregate online or mobile user experiences into one central location, have taken off globally. billion users. And now the trend is gaining traction in the U.S. By Colleen Morrison.

Community Bank 91

Community Bank Community Maryland Data 91

Accenture

MARCH 20, 2017

Banks such as HDFC, HSBC, and others are already launching their corporate mobile solutions in areas including cash management, trade services, reconciliation, authentication and operational support. Key features include: Multichannel access, seamless user experience across web, mobile devices and offline channels.

Customer Experience 158

Customer Experience Payments User Experience Innovation 158

PYMNTS

DECEMBER 12, 2018

Financial institutions are in the midst of becoming more mobile, with many of those legacy operations opting to — or at least considering — working more closely with FinTech providers to upgrade services, retain customers and acquire new ones. The debut of 5G promises to add another tool that can aid such efforts. Digital Demand.

Fintech 211

Fintech Mobile Analysis Technology 211

PYMNTS

NOVEMBER 19, 2019

Among the biggest debates is how to construct and operate the best card program possible – a decision that served as the foundation for a new PYMNTS interview with Jim Geeslin, head of strategy for Elan Financial Services , an agent credit card issuer. In fact, their slogan for the card is “Created by Apple, Not a Bank?.”

Cards 140

Cards Apple Data Innovation 140

PYMNTS

JUNE 29, 2017

For an inside look, we talked with payment processing firm Anovia Payments’ President and CEO Kevin Jones, who shared his thoughts on ISOs and how they’re being the trend in the payments industry. The most notable trend for Anovia is the definition of the ISO,” Jones said.

Payments 143

Payments Retail Branding User Experience 143

PYMNTS

SEPTEMBER 29, 2020

Middle Eastern consumers’ jump to online channels during the pandemic follows global commerce and banking trends, but Macadam explained that the region’s shift has been more dramatic than in other areas. Online Payments Drive Privacy Concerns. This is also a significant departure from the pre-pandemic payment normal, he stated.

Payments 172

Payments Online Regulation Retail 172

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.

blockchain 171

blockchain Lending User Experience Mobile 171

FICO

MAY 18, 2023

The innovative pay-as-you-go solution allows Dock’s clients, including banks, fintechs, and retailers, to intercept fraudulent transactions and protect their operations, while also improving the user experience. See our fraud predictions for 2023 as TJ Joran calls out five trends he sees for the year.

Fraud 52

Fraud Technology social media Innovation 52

PYMNTS

JUNE 9, 2017

When it comes to expanding operations internationally, making payments to sellers and vendors is often an uphill battle for cross-border marketplaces. Companies need to partner with acquiring banks and a host of other vendors in the region, in addition to setting up a treasury operation for managing risk and keeping the business afloat.

User Experience 116

User Experience Payments Operations Strategy 116

PYMNTS

JUNE 9, 2020

Those integrated solutions, in turn, allow users to conduct their financial lives with speed, ease and security. As Hughes noted, several broader trends mark the financial services landscape. The broader the coverage of the data, the better because that all factors into the value of the user experience,” he said.

Data 151

Data Security Online User Experience 151

PYMNTS

JUNE 13, 2019

For businesses that operate within the payments ecosystem, playing the long game also means, on occasion, retooling — proactively. focused direct-to-consumer (DTC) operations tied to Whitepages.com. He noted, too, that the businesses, including the B2B operations, had traditionally been funded by the DTC side of the firm.

UX 124

UX Fraud Operations Regional 124

PYMNTS

JANUARY 9, 2020

Those two retail trends have recently collided in Southeast Asia, where Carro, an automotive marketplace and financing provider, has reportedly bought Jualo, an online marketplace for used goods from some 300 product categories. Answering that challenge will be among the main goals of subscription commerce operators in 2020.

Nashville 130

Nashville Tennessee Philadelphia Video 130

PYMNTS

JULY 13, 2018

consumers to paint a landscape picture of the retail trend. Contextual commerce, as its name implies, is about a holistic shopping experience — and that means keeping the user experience as simple and frictionless as possible. A deeper dive into what contextual commerce means might be useful. It’s UX 101,” Habibi said. “No

User Experience 100

User Experience UX social media Retail 100

PYMNTS

MARCH 25, 2019

New Orleans is the site of one of the most significant and ongoing backlashes against the sharing economy, a global trend that probably won’t kill off Airbnb and other major players, but could create more hassles and pressures for some companies struggling to make it in this big, crowded market.

Los Angeles 135

Los Angeles Payments San Francisco Chicago 135