PYMNTS

APRIL 17, 2020

percent more likely to make their purchases online in 2020 than they were in 2019, underscoring the increased reliance on digital commerce now that retail stores are closed until the pandemic recedes. These, and many other questions, are explored in-depth in PYMNTS’ 2020 Remote Payments Study. Consumers are 30.6 percent to 72.1

Retail 214

Retail Data Study Online 214

PYMNTS

JANUARY 19, 2021

Findings from PYMNTS Retail Banking Services’ Paradigm Shift speak volumes about the shifts happening in customer preference, and how FIs can capitalize on new information formats. These results suggest that consumers find it difficult to access the information they are looking for because relevant information is often buried,” per the study.

Study 196

Study social media Millennials Retail 196

Payments Dive

APRIL 17, 2018

A TSYS study reveals mobile wallet users intend to use mobile payments more at brick-and-mortar retailers. But intent and actual use could vary based on a number of factors such as a smooth experience and security concerns.

Mobile 352

Mobile US Study Retail 352

PYMNTS

SEPTEMBER 21, 2020

These moves seem logical for consumers who have been barred from visiting brick-and- mortar retailers or who are wary of contact with cashiers or payment terminals due to the potential for viral transmission, but they are also likely to have a dramatic impact on the future of digital and in-store commerce. The rise of omnichannel .

Retail 243

Retail Online social media Mobile 243

PYMNTS

FEBRUARY 25, 2020

Retailers are facing a personalization paradox. Recent studies are showing counter trends right now that are proving the adage that consumers want what they want — even if it’s a contradiction. Other surveys reinforce the need for personalization at retail. But it also shows that privacy is paramount.

Retail 202

Retail social media Study Security 202

PYMNTS

JANUARY 12, 2021

Organized crime rings are taking advantage of the pandemic, looser police enforcement and a softening in anti-shoplifting laws to swipe tons of merchandise from retail stores and warehouses across the United States. KPIX-TV reported that the shop proudly advertised on Facebook Marketplace that customers “never pay retail.”.

Retail 226

Retail Florida San Francisco Sacramento 226

PYMNTS

DECEMBER 10, 2020

With providers such as Bill Me Later / PayPal Credit, Afterpay, Affirm, Klarna and FuturePay all vying for a larger slice of the BNPL pie, as well as further availability through retailers online and in-store, it's no wonder why this payment choice is on the rise. Here are five key BNPL takeaways from the report. BNPL Is Not a Last Resort.

Study 173

Study Millennials Survey Online 173

Bank Innovation

APRIL 23, 2019

Nearly 80% of traditional financial institutions feel little or no threat from fintechs today, but 65% believe fintechs will be a “significant threat” by 2022, according to a new study by Harvard Business Review.

Study 225

Study Fintech Survey Technology 225

PYMNTS

JANUARY 25, 2021

The National Retail Federation ’s annual convention may have come and gone but the sentiments, strategies and lessons learned from facing nearly a year of pandemic-led changes by some of the world’s largest merchants are going nowhere fast — especially when it comes to their embrace of increased digitalization. Stores As Social Centers.

Community 269

Community Retail Strategy National 269

PYMNTS

NOVEMBER 17, 2020

Customer experience platform Narvar is partnering with real estate investment trust Simon to facilitate easier retail returns, according to a press release. Despite our deep roots in eCommerce, we've always believed in the persistent power of physical retail," Amit Sharma , founder and CEO of Narvar, said in the release.

Retail 212

Retail Customer Experience Maine Regional 212

PYMNTS

AUGUST 24, 2020

Consumers are unlikely to return to stores and business districts in the near future, nor can businesses simply rely on longstanding relationships with suppliers and retailers to keep production lines moving and shelves stocked. Interior Define is one such company that exemplifies these trends, as highlighted in our case study.

Retail 216

Retail Report Case Study Study 216

PYMNTS

JANUARY 11, 2021

retail rents falling in many locales by percentages even greater than those seen in or after the 2007-08 Great Recession. These decreases are historic,” the Real Estate Board of New York wrote in a new report showing that average Manhattan retail asking rents fell in all of the island’s 17 retail corridors during autumn.

Los Angeles 207

Los Angeles Retail San Diego San Francisco 207

Perficient

NOVEMBER 17, 2023

Now, we will delve into the stability of retail deposits from the same bank over the same timeframe, determining whether they were resilient compared to transaction accounts. No mergers or branch openings/closures occurred during the study. Throughout the entire period, retail deposits decreased by less than 10 percent.

Retail 221

Retail FDIC Risk Management Management 221

PYMNTS

OCTOBER 28, 2020

Online retailers should get ready to ring up record eCommerce sales this holiday season. That’s according to a new study issued through Adobe Analytics predicting that “online holiday season spending will reach $189 billion, representing 33 percent growth year-over-year,” according to a Wednesday (Oct. 28) news release.

Study 194

Study Online Retail Analytics 194

PYMNTS

JUNE 26, 2020

Aa JPMorgan study suggests a connection between increased spending on dining out and a quicker proliferation of COVID-19. Greg Abbott , the governor, said current rules for retail and restaurant capacity could stay, but no further actions would occur so long as cases were on the rise.

Study 223

Study District of Columbia West Virginia Massachusetts 223

PYMNTS

MAY 5, 2020

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. percent of consumers shop for retail goods online more often than they did on March 6, the first day of our study, and that continues to climb — up 10.5 percent from 35.5

Florida 205

Florida Retail Tampa Customer Experience 205

PYMNTS

NOVEMBER 18, 2020

The event is the company's 11th annual one, and the American Express Shop Small Impact study found that 78 percent of businesses reported that a social media campaign had helped to drive sales, with endorsements of small- to medium-sized businesses (SMBs) having the potential to be worth as much as $197 billion for the U.S.

social media 201

social media Study Survey Retail 201

Bank Innovation

JANUARY 25, 2018

adults are already comfortable interacting with retailers, banks, and other companies using natural language technology, according to a study released by Mastercard today. The study, conducted by Mastercard and Mercator with 3,000 U.S. EXCLUSIVE—Two out of three U.S.

Study 271

Study Retail Technology Company 271

PYMNTS

JANUARY 15, 2021

In the inaugural QR Code Payments Tracker® , PYMNTS explores the latest in the world of QR codes, including new implementations at retailers and payment providers, the security concerns facing this payment method, and the pandemic’s effect on the development and rollout of QR code-enabled payment options. Retail Environment.

Retail 207

Retail Security Payments United States 207

PYMNTS

JULY 22, 2020

The retail industry is facing its first sales event of the pandemic with the coming of back-to-school sales. The projections were led by the National Retail Federation (NRF) this week, as it foresees record sales for back to school. At the very least, retailers need to depend on eCommerce sales in the states where the virus is raging.

Retail 186

Retail Meeting Arizona Florida 186

Bank Innovation

FEBRUARY 20, 2019

Can regularly checking your credit score actually help improve your results? We wanted to know the answer to that critical question, so Credit Sesame partnered with Megan Hunter Antill and Jessica Yu, Ph.D., candidates in Quantitative Marketing at Stanford Graduate School of Business, to find out.

Study 284

Study Analysis Marketing Operations 284

PYMNTS

OCTOBER 9, 2020

trillion opportunity for eCommerce retailers. Fraudsters are just as excited by this opportunity as merchants, unfortunately, making it essential for these retailers to craft robust protections to keep the data and the payment information of their consumers safe. Around The Next-Gen Debit World.

Fraud 188

Fraud Retail Report Online 188

PYMNTS

DECEMBER 2, 2020

This will not only help retail items be more accessible to more consumers but could help merchants bounce back from what may have been a rocky year in sales due to the pandemic. The study revealed merchants that offer flexible payment plans could tap into a loyal, sizable pool of digital consumers.

Retail 194

Retail Millennials Payments Trends 194

PYMNTS

JANUARY 19, 2021

Moreover, the study demonstrated, Venmo as a payment method has already begun to expand its original bounds as a peer-to-peer (P2P) payment service used between friends. Ninety-three percent of Venmo customers have tipped individuals in the past six months, while 83 percent engage in a tipping activity monthly.

Retail 198

Retail social media Study Branding 198

Perficient

FEBRUARY 24, 2021

In a world where retail has changed and consumers remain at home, how do brands reimagine the task of getting products to customers? He personally responds to every Tweet, seeing such high engagement that Twitter profiled him in a company case study. She specializes in digital experience, retail, and digital.

Branding 441

Branding Case Study Digital Strategies Strategy 441

PYMNTS

OCTOBER 13, 2020

Digging into a captivating worldwide case study on economics meeting chaos theory and what happens when it does, How We Will Pay , a PYMNTS and Visa collaboration, gauges the situation 10 months into the pandemic, as connected commerce coalesces and new patterns solidify.

Millennials 298

Millennials Study Case Study Retail 298

PYMNTS

OCTOBER 13, 2020

consumers are now grocery shopping using a variety of connected devices, while 46 million (38 percent) are shopping for retail products — without ever leaving the confines of their homes. consumers are now doing their routine grocery shopping during the week as well as 153 million (51 percent) doing their retail shopping.

Data 261

Data United States Study Retail 261

PYMNTS

JANUARY 27, 2021

According to a study by the Bank for International Settlements (BIS), central bank digital currencies (CBDCs) will be available for 20 percent of the world’s population in the next three years. In the past four years, 86 percent of central banks have been actively doing some kind of work on CBDCs, according to BIS.

Survey 257

Survey Study Retail cryptocurrency 257

PYMNTS

JANUARY 21, 2021

The COVID-19 crisis and the digital shift that it accelerated are making five lessons clear that tradition brick-and-mortar retailers must heed if they want to survive, according to Karen Webster. Webster said the rise of direct-to-consumer (D2C) sales is adding an additional challenge to traditional retailers’ battle for relevance.

Retail 179

Retail Branding Analysis Online 179

PYMNTS

DECEMBER 15, 2020

Keeping consumers invested and engaged is an eternal challenge for retailers. Mobile wallets and contactless payments in particular are beginning to inspire loyalty and foster engagement, with 85 percent of consumers in an Inmar Intelligence study saying it was important for merchants to accept the methods at checkout.

Payments 236

Payments social media Branding Retail 236

Bank Innovation

JANUARY 29, 2020

To meet the demands of this growing industry, the University of Toronto’s School of Continuing Studies is partnering with education services company Trilogy to launch […].

Meeting 364

Meeting Fintech Google Study 364

PYMNTS

SEPTEMBER 27, 2020

Sezzle , the installments payments platform, will be working on buy now, pay later (BNPL) services with Target , a press release says, which will test how the popular payment trend works with the retail giant's operations.

Leadership 302

Leadership Millennials Retail Study 302

PYMNTS

AUGUST 21, 2020

Engaging customers in socially responsible causes can help retailers build trust and develop lasting relationships that translate into many return visits. Some retailers are engaging consumers by allowing them to use their BNPL accounts to donate directly to nonprofits they choose. Around The Buy Now, Pay Later World.

Report 294

Report Payments Retail Community 294

PYMNTS

JANUARY 1, 2021

PYMNTS has tracked those changes every step of the way via exclusive research , Tracker reports and studies, starting on March 6, a full 10 days before the country – or large swaths of it – were locked down. How She Thinks About Timing Her Order. She thinks differently about when she will grocery shop than she did just a year ago.

Study 362

Study Survey Exercises Cards 362

PYMNTS

NOVEMBER 23, 2020

The National Retail Federation (NRF) said it predicts retail sales across the U.S. billion in retail sales and an increase of 3.5 billion in retail sales and an increase of 3.5 The shutdowns and stay-at-home orders from last spring have stunted some of the growth, with some smaller retailers still struggling.

Online 251

Online Retail National Analytics 251

PYMNTS

DECEMBER 12, 2019

The thefts — which retailers call shrink — will result in lower operating profit margins in 2020, Home Depot executives told analysts and investors during a meeting. This is happening everywhere in retail,” Craig Menear, chief executive officer said. “We We think this ties to the opioid crisis, but we’re not positive about that.”.

Retail 201

Retail Atlanta Study New York 201

PYMNTS

OCTOBER 7, 2020

By the time retailers get to Black Friday , they will have worked through almost two months of sales events – both proprietary and otherwise – from competitors ranging from Amazon to Target to Walmart. This latest study also showed that Black Friday will be a digital-first holiday – and perhaps even digitally dominated.

Millennials 241

Millennials New York City Retail Study 241