PYMNTS

APRIL 22, 2020

Our latest PYMNTS COVID-19 Tracker – a survey of thousands of U.S. It turns out social distancing isn’t just a government order, but is also a real concern to consumers – and a potential hindrance to retail recovery. And that’s up from the 138 days we found in a survey conducted on March 17, just as the shutdowns were taking hold.

Survey 155

Survey Retail Dallas Guidelines 155

ABA Community Banking

MAY 23, 2024

Roughly 30% of military families cite low income and lack of stability as a “primary challenge” they face with their current financial products and services, according to a new survey by the Fort Leavenworth, Kansas-based Armed Forces Bank.

Survey 97

Survey Kansas Community Bank Marketing 97

Perficient

JUNE 17, 2020

Before the COVID-19 pandemic, retailers were already seeing enthusiasm from customers for more convenient ways to interact during the purchasing process. While some retailers have offered limited order pickup options for some time, this was often limited to certain verticals or a small sub-set of products. The Challenges.

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Retail Strategy System Management 322

ABA Community Banking

APRIL 5, 2024

Customer satisfaction with retail bank branches is much higher than average when banks deliver the fundamentals of customer service, according to a new bank customer satisfaction survey by J.D. The post Survey: Customer satisfaction higher when bank branches deliver ‘basic’ services appeared first on ABA Banking Journal.

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Survey Retail Branch Strategies Community Bank 52

PYMNTS

JANUARY 11, 2021

retail rents falling in many locales by percentages even greater than those seen in or after the 2007-08 Great Recession. These decreases are historic,” the Real Estate Board of New York wrote in a new report showing that average Manhattan retail asking rents fell in all of the island’s 17 retail corridors during autumn.

Los Angeles 207

Los Angeles Retail San Diego San Francisco 207

PYMNTS

OCTOBER 22, 2020

That’s the hot take from a qualitative and quantitative retail survey from a company that specializes in moving SMBs (small and medium-sized businesses) and even VSBs (very small businesses) into the digital-first economy. Small businesses are optimistic and resilient but not communicating their value as well as they could.

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Survey Retail Online Trends 152

Bank Innovation

FEBRUARY 5, 2020

As consumers increasingly expect to complete bank interactions online, a survey commissioned by Lightico indicates that creating end-to-end digital journeys continues to be a struggle for many banks.

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Survey Digital Banking Online Company 221

BankInovation

MAY 22, 2024

By completing this survey you ensure that Bank Automation News stays ahead of the […] At Bank Automation News, we want to ensure we are providing the most relevant, useful articles, reports, data and content to our readers.

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Survey Industry Data Report 74

PYMNTS

DECEMBER 24, 2020

When it’s said and done there was only one story that mattered in the retail universe this year and it was the rise of the digital-first economy. The latest research shows 40 percent of surveyed shoppers report doing fewer activities in stores and more activities online — this is up from the 12 percent who reported doing so on March 6.

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Retail Branding Minneapolis Trends 295

Chris Skinner

OCTOBER 4, 2017

I get lots of input from many sources, and one of the ones I like is the innovation survey of banking produced annually by EFMA with Accenture.

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Trends Innovation Retail Survey 305

PYMNTS

SEPTEMBER 17, 2020

While the retail industry waits for Amazon to officially announce Prime Day, some other events are starting to take their places on the calendar. On the more general side of the retail ledger, a proposed “Mirror Day” on Oct. Sixty percent of the survey respondents are concerned that shipping could delay their purchases.

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Retail Survey Branding Maine 180

PYMNTS

NOVEMBER 17, 2020

Customer experience platform Narvar is partnering with real estate investment trust Simon to facilitate easier retail returns, according to a press release. Despite our deep roots in eCommerce, we've always believed in the persistent power of physical retail," Amit Sharma , founder and CEO of Narvar, said in the release.

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Retail Customer Experience Maine Regional 212

PYMNTS

AUGUST 10, 2020

Commercial landlords were greeted with some good news in July as rent collections for retail properties increased by double digits compared to May and June, GlobeSt.com reported. A survey by Datex Property Solutions, the California-based real estate portfolio management company, revealed that retail rent collections were 68.8

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Retail Survey California Operations 195

PYMNTS

MARCH 30, 2020

retail picture is bleak in this time of COVID-19. The Confederation of British Industry (CBI) said on Thursday (March 26) that its monthly survey of retailers showed the weakest outlook since April 2009. The results of its survey suggest that U.K. These are extraordinary times for the retail sector. But the U.K.

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Retail Survey Online Branding 141

PYMNTS

APRIL 27, 2020

The pressure on cash-strapped retailers is intense and potentially consequential. At stake are the early returns on some issues that will determine the nature of consumer behavior and spending patterns, which are the lifeblood of retail for any season. Larger retailers may need to look at reformatting as a reinvention strategy.

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Retail Strategy Survey Online 193

PYMNTS

SEPTEMBER 22, 2020

Batteries Plus Bulbs , a Wisconsin-based nationwide retail chain, has arguably powered the consumer shift to digital. In retail, Q4 2020 is likely to see a media blitz that will make other years pale in comparison. All this, Today in Data.

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Retail Wisconsin Comparison Maine 135

PYMNTS

MAY 15, 2020

The experts were expecting a weak retail sales report when the numbers hit the wires earlier today (May 15) – but even in an environment of diminished expectations, the number reported by the Census Bureau was a disappointment. Year on year, retail sales fell 21.5 Consumer spending, which represents roughly two-thirds of the U.S.

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Retail Michigan Survey Report 232

PYMNTS

MARCH 12, 2020

Quick: Who’s the biggest retailer in the U.S.? In terms of sheer size and locations, the United States Postal Service (USPS) is the biggest retailer in the country, with 31,000 locations covering pretty much every town. Now, a new report is asking a good question: What if the post office expanded its retail offerings?

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Retail US Survey Examples 169

PYMNTS

APRIL 16, 2020

The coronavirus has had a catastrophic effect on retailers worldwide, and Hong Kong – known as a shopping mecca with its many upscale shopping malls and outlet stores – is no exception. The Hong Kong Retail Management Association said on Thursday (April 16) that about one-quarter of retail stores may close before year’s end.

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Retail Survey Maine Management 151

PYMNTS

JULY 27, 2020

Retailers are starting to pay the rent. The report is confirmation that reopened retail stores are generating revenue despite high unemployment and regional pandemic spikes. The report took data from April, May, June and July rent surveys and combined them with publicly disclosed data matched to June’s month-end data.

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Retail Payments Dallas Texas 164

PYMNTS

MARCH 2, 2020

Retailers may be focused on the wrong metrics. But a survey of 265 senior marketers found that those KPIs miss “forward-looking indicators,” including the total amount of revenue a customer will afford the company over time (customer lifetime value, or CLV). Banking and retail put the most emphasis on return on investment (ROI).

Customer Experience 151

Customer Experience Retail social media Survey 151

PYMNTS

FEBRUARY 25, 2020

Retailers are facing a personalization paradox. Fifty-three percent of consumers want retailers to respect their anonymity in 2020; at the same time 61 percent want more personalization in marketing, messaging and promotions. Other surveys reinforce the need for personalization at retail.

Retail 202

Retail social media Study Security 202

Bank Innovation

JUNE 20, 2019

Although banks are not known for exceptional customer service, a Forrester Research survey released this week shows they’re making progress. For the second consecutive year, Navy Federal Credit Union and USAA topped Forrester’s Customer Experience Index across industries, ahead of retailers like Lexus, QVC, Zappos and Amazon.

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Customer Experience Retail Company Survey 170

PYMNTS

DECEMBER 15, 2019

Mintel surveyed 1,700 shoppers online last year and discovered a fifth of consumers agreed that “experience gifts” were better than tangible products. The Mintel survey indicated the lion’s share of respondents who identified themselves as millennials or Generation Z preferred experiences over gifts.

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Survey US New York Millennials 140

PYMNTS

FEBRUARY 27, 2019

A new survey found that Costco Wholesale has beat out Amazon in customer satisfaction. The annual American Customer Satisfaction Index (ACSI) survey shows that, after taking the top spot in customer satisfaction in the eCommerce space since 2010, Amazon dropped 4 percent to an ACSI score of 82 (out of 100), while Costco scored an 83.

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Survey Retail Apple Branding 129

PYMNTS

MARCH 29, 2020

Call it the retail gap that eCommerce can only partly fill. But eCommerce can only go part way, not the whole distance, in offsetting a devastating hit to retail as we have known it. The report surveyed more than 1,900 U.S.-based percent of consumers surveyed said they were shopping online, and 16.3 As many as 75.4

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Retail Survey Course Study 205

PYMNTS

JANUARY 19, 2021

Chuck Huang, founder and CEO of Citcon , explores how the pandemic has prompted retailers to capitalize on the surge in demand for contactless, digital payments. "As Progressive retailers have paved the way for this with email collection at registers, enabling them to connect their customers’ behavior in-store with them online.

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Retail Payments Online Marketing Strategies 211

PYMNTS

JULY 20, 2020

The increasingly likely scenario that many students in the United States, Europe and the United Kingdom will be resuming school at their kitchen tables has retailers that usually cash in every late summer biting their financial nails. Deloitte predicted roughly flat year-over-year U.S. back-to-school spending of $28.1

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Retail United States Survey Analytics 130

PYMNTS

FEBRUARY 11, 2020

who would like to buy a wide variety of products and services through unattended retail channels, such as vending machines, self-service kiosks and even fully automated stores. This indicates not only a major gap between the demand for and supply of unattended retail options, but a huge potential for market growth. There are 48.7

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Retail Data Examples Report 153

PYMNTS

SEPTEMBER 4, 2020

Caught between the focus on Labor Day and the holiday season, yet another retail event looks like it’s being scorched by the pandemic. Halloween sales are expected to be significantly impacted by social distancing concerns, and some retailers are already warning about the consequences. “We Halloween spending in the U.S.

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Retail Survey National Trends 155

PYMNTS

JUNE 5, 2020

With the most recent COVID-19 studies from PYMNTS reinforcing the need for health and safety in the retail world, some retailers are stepping up to accommodate consumers’ concerns. A new survey from Ipsos found that U.S. Ipsos surveyed consumers and conducted mystery shopper visits at 45 of the top retailers.

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Study Retail Survey Compliance 131

PYMNTS

DECEMBER 15, 2019

Mintel surveyed 1,700 shoppers online last year and discovered a fifth of consumers agreed that “experience gifts” were better than tangible products. The Mintel survey indicated the lion’s share of respondents who identified themselves as millennials or Generation Z preferred experiences over gifts.

Survey 131

Survey US New York Millennials 131

PYMNTS

FEBRUARY 11, 2020

retailers are concerned about a supply chain problem. While no direct evidence has been presented for a supply chain interruption from China, a new Wells Fargo report says concerns are rising among retailers. The American Chamber of Commerce in Shanghai surveyed 127 U.S. Every retailer has what’s known as an ‘All Hazard Plan.’

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Retail Apple Operations Report 188

PYMNTS

NOVEMBER 22, 2018

That’s according to data released by the National Retail Federation (NRF) and Prosper Insights & Analytics. The data is part of the annual survey released ahead of the holiday. As many as 65 percent of shoppers will open their wallets to take advantage of deals and retail promotions.

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Survey Analytics Retail Data 124

PYMNTS

JUNE 9, 2017

In a press release , Vyze said the survey also revealed consumers continue to show loyalty to retailers with whom they have store cards , with 40 percent saying they are more likely to shop at that retailer again. Vyze found Amazon wins when it comes to store cards, with 32 percent of survey respondents having one.

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Survey Cards Millennials Retail 108

PYMNTS

APRIL 23, 2020

As talk turns to reopening retail it’s becoming painfully clear that the business timeline and the consumer timeline don’t match. And that could be devastating news for the retail sector most in need of a grand reopening: malls. It is a real concern for consumers and a potential hindrance to retail recovery.

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Retail Survey Dallas Guidelines 152

PYMNTS

SEPTEMBER 16, 2020

Retail sales increased in August to $537.5 Most of the retail categories saw improvements last month. Most of the retail categories saw improvements last month. General merchandise retailers saw sales increase to $60.3 June saw total retail sales rise to $524.3 retail and foodservice firms. . billion, up 0.6

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Retail US Survey Trends 218