PYMNTS

DECEMBER 3, 2020

While FinTech innovators continue to drive competition with a focus on product functionality and an optimal end user experience, businesses are often forced to use outdated tools, according to Frank Dux , managing director of CoCoNet. The Drive To Upgrade. Regulatory initiatives like PSD2 and open banking across Europe and the U.K.

User Experience 264

User Experience Fintech Innovation Technology 264

PYMNTS

JULY 16, 2019

As such, the European Banking Authority (EBA) has announced extensions for retailers that may require more time to comply. These extensions will only be granted to a select few retailers, however. For more on PSD2 and GDPR, visit the Tracker’s News & Trends. Deep Dive: Retailers Brace For SCA’s Downsides.

Strategy 188

Strategy social media Regulation Retail 188

PYMNTS

MAY 18, 2018

CEO Steve Easterbrook recently noted that the burger giant’s app adoption rates are low, and said that the fast food chain will focus on improving user experience, increasing the technology’s reliability and better training employees before making major attempts to market the service. How Chipotle Tackles Mobile Ordering Demand.

Trends 134

Trends Mobile User Experience Training 134

Perficient

AUGUST 4, 2020

Many apps and mobile websites try to duplicate the web experience, which results in a poor and inefficient experience, with frustrated users who choose not to use those applications on their mobile devices. Just having technology is only half the solution; for mobile, the user experience is vital.

Mobile 352

Mobile Management Retail User Experience 352

PYMNTS

MARCH 17, 2020

While many luxury retailers have found themselves needing to slash prices to keep inventory moving, some luxury brands are switching manufacturing to assist in the coronavirus crisis. For retailers, eCommerce will be critical during the coronavirus crisis. Another 13 percent never patronized the retailer again.

Branding 146

Branding User Experience Retail Trends 146

PYMNTS

JANUARY 8, 2021

The year 2020 meant big changes for retailers that had primarily defined themselves by physical interaction as brick-and-mortar merchants were forced to adapt to an eCommerce-focused world as their best option for holding on to their now homebound customer base. SMBS Outpaced Top Retailers When It Came To Innovation Adoption .

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

OCTOBER 18, 2018

In a way, that’s the situation with 5G and digitally enhanced retail right now. That vision includes significant gaps that will not be filled until 5G technology undergoes significant deployment and early retail use cases emerge. 5G Retail Pitch. Indeed, that is part of the 5G pitch — its retail capabilities.

Retail 122

Retail Mobile Training Video 122

PYMNTS

DECEMBER 18, 2020

That means it's looking like a big year for all kinds of subscriptions, extending a trend that’s been building for the past several years. It requires moving away from the “sell the sizzle, not the steak” model of moving retail goods to one of observing the customers and modifying offerings to what the data indicates they want.

US 301

US User Experience Retail Company 301

Celent Banking

DECEMBER 11, 2014

This is the time of the year when we begin to cast our eye back to 2014 as well as forward to 2015, and reflect on the top trends we are seeing in the market. And, in a typical Apple fashion, it didn’t just add a bit of hardware, it created a fully-fledged solution with unparalleled user experience.

Apple 177

Apple User Experience Trends Retail 177

PYMNTS

NOVEMBER 19, 2020

consumers now make purchases within retailer apps — a significant jump from the 21 percent who did so pre-pandemic. No surprise: The trend has been toward contactless. And 88 percent said they’d had a “consistently positive user experience” with NFC contactless technologies.

Google 254

Google Mobile Apple Survey 254

PYMNTS

JUNE 2, 2016

Just about a decade ago, the checkout process at a retail shop was pretty simple — customers would wait in line to give their purchases to the cashier, who stood at a fixed point in the store, and then pay using cash or a credit card. As payments methods continue to evolve, customers increasingly expect a full-service checkout experience.

Retail 100

Retail Software Payments User Experience 100

PYMNTS

MARCH 17, 2017

Sometimes all it takes is a new way of looking at things to open up a world of possibilities — at least, that’s what retailers investing in augmented reality (AR) and virtual reality (VR) believe. Meanwhile, other industry projections show that more than 800 million AR apps for retailers will be downloaded by consumers by 2019.

Retail 102

Retail Online Technology National 102

Perficient

AUGUST 14, 2023

Among the alternatives, Optimizely stands out for its capabilities in experimentation, user experience personalization, and seamless integration with Google Analytics 4. From color choices to layout designs, understanding these data trends can guide future decisions and cultivate a culture centered on continuous improvement.

Google 419

Google Tools Analytics Strategy 419

Insights on Business

APRIL 6, 2017

As Jim Marous notes in his article, Top 10 Retail Banking Trends and Predictions for 2017 , “APIs were not even listed as a 2016 trend, but was #4 in 2017.”. They want a user experience that is designed, simple, easy to use, and innovative.

Las Vegas 194

Las Vegas Fintech User Experience Trends 194

PYMNTS

SEPTEMBER 22, 2020

The move to consumers buying groceries online has certainly accelerated the CPG eCommerce trend. However, the trend is separate from CPG companies going direct to consumer (D2C). To capture consumer volume, eRetailers are improving their user experience and lowering product pricing,” says Mediapost.

Company 140

Company Capital Resources Online 140

PYMNTS

JUNE 29, 2017

From credit card companies to retailers and consumers, there are many key stakeholders in the commerce process, both on and offline. Without proper payment processes in place, it’s likely that the entire retail ecosystem would either grind to a halt or favor one side over another. Is true streamlining possible?

Payments 143

Payments Retail Branding User Experience 143

PYMNTS

FEBRUARY 4, 2020

Retailers that sell products and services online have been slowly, but steadily, removing payment frictions from their online checkout processes for the past year, smoothing those processes and improving user experience to boost conversion rates. Some of these features have become so common that they are often taken for granted.

Report 155

Report Policies Retail Online 155

PYMNTS

DECEMBER 30, 2016

Omnichannel is no longer a trend or a prediction — it’s the new retail reality. All these elements are still absolutely key to tomorrow’s retail landscape. Retailers are acutely aware that omnichannel is no longer an objective — it is the very groundwork to success. Retail Is International, Physical, And Virtual.

Payments 131

Payments eBook Retail Big Data 131

PYMNTS

JANUARY 17, 2019

That enables small businesses to use funds that become available as soon as they make a sale — an increasing trend in the payments world, as recent PYMNTS research and coverage has demonstrated. The new debit card can be used anywhere Mastercard debit cards are accepted. The SDK is customizable and works with most payment types.

Cards 175

Cards Data User Experience Trends 175

PYMNTS

MARCH 4, 2020

The digital transformation across any number of verticals — from retail to healthcare — has fostered a consumer mindset that demands deep engagement, speed and convenience. FinTech firms like Bottomline have invested in user experience (UX), user interface (UI), usability and, of course, data management.

User Experience 203

User Experience Data Fintech System 203

PYMNTS

JUNE 17, 2016

Larger multibillion dollar retailers do no better at eliminating the friction associated with transacting online than their smaller million to ten million dollar merchant counterparts. Large retailers leave their customers abandoned at the virtual checkout aisle at the same rate that the smaller guys do. Size doesn’t matter.

Retail 100

Retail Online System Strategy 100

PYMNTS

JULY 30, 2020

“ACH payments have become increasingly popular for many consumers; a trend accelerated this year during the COVID-related shift toward ecommerce and away from brick-and-mortar retail experiences,” said Lowell Putnam, Plaid’s head of partnerships, in a statement.

San Francisco 159

San Francisco User Experience Cards Customer Experience 159

PYMNTS

SEPTEMBER 29, 2020

What has shifted most during the pandemic are consumers’ views on the data privacy and online security standards attached to these digital transactions, Oren Paran , managing director for Israeli retail startup firm Retail Innovation Club , explained in an interview with PYMNTS. Online Payments Drive Privacy Concerns.

Payments 172

Payments Online Regulation Retail 172

PYMNTS

SEPTEMBER 2, 2016

Although more and more retailers are dabbling in new technology trends — hello, virtual reality shopping — consumers might not actually get the benefits of these advancements due to a problem that’s been facing the World Wide Web almost since its inception: slow internet connections.

Samsung 101

Samsung Chicago User Experience Retail 101

Accenture

MARCH 20, 2017

Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Even so, there is a stark contrast between the payments experiences of retail customers and corporate customers. Availability of 24/7, real-time, up-to-date information.

Customer Experience 156

Customer Experience Payments User Experience Innovation 156

PYMNTS

OCTOBER 1, 2020

We believe that we're alone right now,” he said, adding that “I think it will be a trend.”. Converting loyalty points to cash at the point of sale (POS) is in line with other payments choice trends starting to dominate planning. Success comes down to consumer experience, as with so many things nowadays. Comparing My Rewards 2.0

Apple 233

Apple Trends America Strategy 233

Accenture

MARCH 20, 2017

Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Even so, there is a stark contrast between the payments experiences of retail customers and corporate customers. Availability of 24/7, real-time, up-to-date information.

Customer Experience 153

Customer Experience Payments User Experience Innovation 153

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

JULY 8, 2019

On the other hand, a retail buyer may have found the perfect buying platform that fits its own needs but fails to address what a vendor needs to receive orders. Buyers and suppliers both have their own needs for how they exchange purchase orders, invoices, payments and other data, while each also has their own desires for end-user experience.

Data 191

Data System Marketing Retail 191

PYMNTS

JANUARY 4, 2017

Buy (Buttons) Insider Report , a PYMNTS.com and Abine collaboration, digital buy button acceptance is considerably low across all online merchants, a trend that could be putting as much as $159.6 Improving the online experience for shoppers could make 2017 a very good financial year for online businesses. Buy now,’” said Devand. “I

social media 128

social media User Experience Online Mobile 128

PYMNTS

DECEMBER 4, 2018

APMs, he said, are simply helping to speed a trend that benefits all players, including the issuers – the movement away from cash – but there’s still some bifurcation of how these payment methods are used. When it comes to a loyalty program, it’s all about a good user experience. The Millennials Cometh.

Payments 191

Payments Millennials Cards Course 191

Celent Banking

JANUARY 23, 2015

The effort sought to understand the state of retail banking channel systems. Even if consumers would be disposed to enroll in products or services on their device (a reasonably fast growing trend) precious few banks even offer that ability. A future Celent report will explore digital account opening experiences among large US banks.

Survey 100

Survey Mobile User Experience Digital Banking 100

PYMNTS

OCTOBER 26, 2016

As the conference kicked off in Las Vegas last October, merchants and retailers around the United States began dealing with the effects and fallout of October’s EMV liability shift, as the technology became the standard for all retail payments. It’s EMV all over again. ” Biometrics coming on big.

Security 100

Security Mobile Las Vegas User Experience 100

PYMNTS

FEBRUARY 26, 2019

In the latest Mobile Order-Ahead Tracker , PYMNTS examines developments in the mobile order-ahead world, as well as how consumers are responding to new features and tools designed to augment users’ experiences for the better. The Tracker also looks at the security challenges that QSRs are tackling as they work to keep fraudsters away.

Fraud 186

Fraud Mobile Branding User Experience 186

PYMNTS

DECEMBER 23, 2016

The mission of the business is to help empower retailers to build engagement with their customers through a search that understands natural language, is personalized for each shopper and is continually learning and adapting to the latest consumer trends. This can especially be the case in eCommerce.

Data 100

Data User Experience Retail Trends 100

PYMNTS

DECEMBER 3, 2019

But financial institutions (FIs) have been slow to respond to such trends. To better understand those trends, PYMNTS recently caught up with Christian Ali , senior vice president of product at Entersekt. “We Whether via eCommerce shopping or retail loyalty programs, consumers are getting used to increasingly personalized experiences.

Mobile 137

Mobile social media Millennials Exercises 137

PYMNTS

SEPTEMBER 12, 2017

If not, you probably will soon, since it just teamed up with 7-Eleven to bring surcharge-free ATM access to 8,000 of the convenience chain’s retail locations. MoneyPass, a network of Elan Financial Services , provides ATM and debit card processing solutions for financial institutions, Independent Sales Organizations (ISOs) and retailers.

Innovation 122

Innovation ATM Trends Mobile 122