Perficient

SEPTEMBER 15, 2020

And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Today, entire industries such as healthcare, banking, insurance, and business-to-business (B2B) sales are being rewired around customers and end users.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

AUGUST 13, 2020

PAAY said its EMV 3DS offering lets merchants decrease chargeback costs, bolster authorization rates and maintain compliance as they provide an easy as well as frictionless experience for users. A 2019 LexisNexis study found that overall retail fraud attempts increased by two times year over year and three times since 2017.

Technology 248

Technology User Experience Fraud Comparison 248

Perficient

JULY 15, 2020

I am now aware of how design can be unintentionally discriminatory fueling a passion to advocate for better user experiences. Studying for the CPACC affected the way I look at components I am testing. There were more questions than I expected based on the amount of study material. Universal Design.

Study 322

Study User Experience Software Examples 322

Perficient

MAY 31, 2023

Open source is not restricted by licensing agreements, and the user behind open-source software is not forbidden to change, edit, study, or redistribute manipulated versions of it. Open-source software grants its users a degree of accessibility that is not possible through its proprietary counterpart.

Software 251

Software Study User Experience Innovation 251

PYMNTS

MARCH 9, 2020

One study shows that for 77 percent of these retailers, developing a solution that can allow them to attain levels of order management efficiency comparable to Amazon is now a top priority. According to the same study , 62 percent of top retailers believe headless commerce can improve conversions and consumer engagement.

Retail 208

Retail User Experience Study UX 208

Insights on Business

JULY 17, 2019

Rank the complexity of the regulatory compliance challenges in your organization (Risk.net April 2019 study). User experience, or relative effective ease-of-use, is a key driver of engagement. User experience, or relative effective ease-of-use, is a key driver of engagement.

User Experience 79

User Experience Tools Survey Risk Management 79

PYMNTS

DECEMBER 18, 2020

consumers and 490 restaurant operators to identify the key digital innovations that can help restaurants deliver improved user experiences and boost their average unit volumes (AUVs). We surveyed a census-balanced panel of 2,123 U.S.

Study 144

Study Mobile User Experience Innovation 144

PYMNTS

JANUARY 26, 2021

The new Tracker cites one study where very nearly 80 percent of financial institutions (FIs) surveyed in the Asia-Pacific region “reported rises in fraud losses after debuting real-time payments services. The RTP network is also deploying tokenization for accounts on the network, where a token is used for account numbers.

Fraud 274

Fraud Los Angeles Tools Security 274

Perficient

FEBRUARY 18, 2021

case study that Perficient worked with a client on, followed by ways the trend and case could be applied to the financial services space. The approach we took, and you’ll see in the presentation, are real-world examples of digital trends. First, we tee up the challenge and opportunity.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

Perficient

APRIL 4, 2022

Leveraging technology in a personalized user experience is a critical way we will make this come true. Perficient’s offerings enable insurance companies to innovate and deliver products and services through superior and personalized mobile, online, phone, and in-person experiences.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

JULY 1, 2020

Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

DECEMBER 31, 2020

This study showed that the home had become the consumer’s commerce command center as they changed their daily routines to do more of their work and more of their once-physical errands from home. This study showed that consumers display significant interest in real-time payments once they fully understand them. 31 percent bank via app.

Data 277

Data Innovation Payments Millennials 277

Perficient

AUGUST 31, 2020

A recent study addresses the new reality of customer expectations. Callbacks are another great way to improve customer experience during periods of high usage. Agents frequently express frustration with spending much of their time repeating mundane tasks, once again highlighted in this study from 2019. How Do I Get Started.

Innovation 369

Innovation Video Strategy Customer Experience 369

PYMNTS

JULY 17, 2019

In a recent Mastercard study, it was revealed that only 25 percent of online merchants were aware of SCA requirements , and of that group, 24 percent said they have no plans to support the requirements by the deadline. Dragging their heels could have serious financial implications, according to a separate study by Stripe.

Retail 162

Retail User Experience Compliance Regulation 162

Perficient

OCTOBER 26, 2020

The ability to deliver low-code applications and enable client business users to participate in the development process, with proven change management capabilities. Consulting offerings that cover strategy, user experience, and change management, along with technology.

Report 294

Report Strategy US User Experience 294

Insights on Business

JULY 8, 2019

The end user experience should provide simplicity, self-service, automation and transparency. Read the entire case study here ). Ideally, sales leaders can manage and maximize performance, while sales people can concentrate on the most important opportunities. Complex sales incentive system built for another era.

Case Study 93

Case Study Study Analytics System 93

PYMNTS

OCTOBER 6, 2020

According to an August study of digital banking by PYMNTS, banks are closing physical branches, reducing hours of operation and encouraging customers to use their websites or mobile apps to conduct transactions and reduce face-to-face interactions between customers and staff. On Monday (Oct. 5) NCR Corp.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

PYMNTS

FEBRUARY 1, 2021

This, despite the fact that consumers are not only accustomed to modern, seamless payments in almost every aspect of their lives, but studies show 1 in 4 patients say they’d switch to another provider or doctor that offered more payment options and a better patient experience. The prescription for the patient experience malaise?

System 267

System Payments Study Cards 267

Perficient

DECEMBER 11, 2020

This is the third in a series of blog posts sharing the results of our study on the business value of experience design. In this post, we explore the value of outcomes: ensuring that every user interaction is building and delivering on the business outcomes that the company is investing in.

User Experience 309

User Experience US Study Community 309

PYMNTS

OCTOBER 25, 2020

To that point, a September report in The Washington Post noted that tests of download speeds on 5G devices were roughly the same as had been seen on 4G phones, raising the question if consumers would be willing to pay more money for essentially the same user experience. Samsung’s View.

Technology 257

Technology Samsung Mobile United States 257

PYMNTS

FEBRUARY 28, 2019

As sharing economy platforms expand globally and become more popular, the pressure is on to cater to consumers, and offer seamless experiences to both buyers and sellers to remain competitive. This means localizing their services and not taking a one-size-fits-all approach when it comes to payment methods and user experiences.

Payments 183

Payments User Experience Training Case Study 183

Perficient

DECEMBER 9, 2022

One of the first things end users might notice is that the Lightning Experience is now mirrored on mobile, making the Salesforce experience intuitive as they toggle from their laptop to mobile phone. This seamless user experience also means users don’t need extra training.

Mobile 294

Mobile Tools User Experience System 294

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first.

Lending 224

Lending Meeting User Experience Innovation 224

PYMNTS

NOVEMBER 23, 2020

Smart machine algorithms have allowed food delivery times to be accelerated, while AI-enabled voice assistants are helping restaurants rapidly fulfill orders.

Mobile 289

Mobile Boston Fraud Colorado 289

Perficient

JANUARY 16, 2023

Whether with the assistance of an experienced digital experience consultant such as Perficient or by themselves, one looking to implement embedded finance must finalize a strategy that analyzes the digital needs of their company and its clients.

blockchain 275

blockchain Customer Experience Software Strategy 275

PYMNTS

APRIL 4, 2019

According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations. Consumers’ preferences are undeniably shifting digitally when it comes to banking and financial services.

Mobile 169

Mobile Study Security social media 169

PYMNTS

MARCH 17, 2020

Luxury goods shoppers are notoriously finicky when it comes to customer experience, and many luxury labels have a less than stellar track record when it comes to online user experience, with fashion brands frequently sacrificing user-friendliness or functionality for style.

Branding 146

Branding User Experience Retail Trends 146

PYMNTS

NOVEMBER 27, 2020

Succeeding in the eCommerce space requires crafting digital experiences that are unique and meaningful. A clunky user experience is likely to result in consumers taking their business elsewhere, after all.

Survey 277

Survey Online Innovation Retail 277

Cisco

JULY 29, 2021

In our ever-changing world, where the application represents the business itself and the level of digitization it provides is directly related to the perception of the brand; enterprises must ensure they stand differentiated by providing exceptional user experience – both for their customers as well as their employees alike.

Customer Experience 164

Customer Experience User Experience Analytics Resources 164

PYMNTS

JUNE 18, 2020

IP recognition technology is just one of many features merchants can employ to help streamline the cross-border payment experience for their visitors, however — and not all of these features are equally effective when it comes to enhancing their user experience (UX).

UX 159

UX Data United States Study 159

PYMNTS

NOVEMBER 13, 2020

This means immigrants will get access to deposit accounts, bill payment, cross-border transfers and more all via the same app.”. Other strong points for BaaS adoption point to cost savings and new revenue streams.

Payments 259

Payments User Experience Meeting System 259

PYMNTS

NOVEMBER 24, 2020

Banking apps belong to the most security-critical and data-sensitive app category,” researchers said in a study of 693 banking apps across 83 countries, including 49 apps from banks in Africa. Banking app security was especially problematic, according to the statement. More than 2,100 weaknesses were discovered in the tested apps. .

Digital Banking 145

Digital Banking Security User Experience Fraud 145

Gonzobanker

AUGUST 28, 2020

But even then, the number of median active mobile users reported by mid-size banks had increased nearly 40 percent over Cornerstone’s prior bank study in 2017. Providing a top-notch digital customer experience is critical to an institution’s competitive future. Digital Banking is Here to Stay.

How To 158

How To User Experience Resources Strategy 158

PYMNTS

JANUARY 30, 2018

Citing a recent study by Intuit, i2c said around 34 percent of the U.S. Our partnership with i2c will allow Payfare to deliver a flexible and cost-effective solution with a dynamic user experience for workers in today’s gig economy,” said Ron Hynes, acting CEO of Payfare. “As As we expand our offering in the U.S.

User Experience 135

User Experience ATM Lending Innovation 135

PYMNTS

JUNE 11, 2019

In fact, a recent study found that cell phone numbers were the fifth-most-important part of respondents’ identities, following Social Security numbers, driver’s licenses, dates of birth and home addresses.

Online 145

Online blockchain Security social media 145

PYMNTS

JANUARY 9, 2020

In the webinar, case studies will show how merchants can differentiate themselves by successfully bridging digital and physical retail settings. Fraud is always top of mind – and the webinar will address whether the digital age necessarily means higher vulnerability to attacks.

Payments 151

Payments Case Study User Experience Millennials 151

PYMNTS

AUGUST 11, 2017

Geoswift , Western Union Business Solutions and UnionPay International have announced the latest joint tuition payment promotion available to Chinese students studying in other countries. According to a press release , the promotion will deliver an enhanced user experience to simplify the payment experience for Chinese international students.

United States 109

United States Study User Experience Payments 109