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It’s a Program, Not a Project: Designing Websites for Accessibility

Perficient

According to the Web AIM million accessibility evaluation study , the top five compliance errors are low color contrast, missing alternative text, empty links, missing form labels, and empty buttons. Accessibility should be included during the design phase of your process.

UX 531
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The Business Value of Experience Design

Perficient

We recently completed an in-depth research study to reset on a few assumptions and take stock of the experience design profession. We’re excited to share some of the results of our study in a blog series we’re kicking off here. We had one big question: What is the business value of experience design?

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Perficient’s Brian Flanagan Featured in 2021 SoDA Report

Perficient

The SoDA Report is its regular publication that brings together research, thought leadership and case studies from some of the world’s leading digital agencies and technology innovators. SoDA is an extremely selective association of respected digital agency leaders and technology disruptors. See the full report.

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NEW DATA: 43M Consumers Are Holding Out On Mobile Banking Apps — How Banks Can Change Their Minds

PYMNTS

percent) who do not use mobile banking apps because they are dissatisfied with those apps’ user experience (UX). How can FIs improve their mobile banking apps’ UX shortcomings, and which features will go the farthest in encouraging more of their customers to download and use those apps for their everyday banking and payment needs?

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Chase Beats PNC As Top Bank in Customer Service Satisfaction Report

Bank Innovation

Power's annual National Banking Satisfaction Study, beating last year's winner PNC Bank by a few points, but the rest of the contenders stayed in the same place as last year. The report, released yesterday, took into account convenience, seamless digital offerings, UX, strong checking account […].

UX 150
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How Innovation Priorities Are Evolving for FIs

PYMNTS

According to the study, priorities have shifted over the years, as well. User experience (UX) will also experience significant increases in interest over the next three years compared to the past three. Bottom performers are focused on UX (62.5 Payment technology is an area of interest that stands out for all FIs. While only 18.5

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NEW DATA: A 20-Step Guide To Boosting Cross-Border Conversion

PYMNTS

IP recognition technology is just one of many features merchants can employ to help streamline the cross-border payment experience for their visitors, however — and not all of these features are equally effective when it comes to enhancing their user experience (UX).

UX 159