PYMNTS

FEBRUARY 19, 2020

PYMNTS’ recent Making Real-Time Payments a Reality: Rising Demand for Real-Time Payments report, a collaboration with Mastercard, found that two-thirds of corporate survey respondents said they are either “very” or “extremely” aware of real-time payments – and even more are interested in using the functionality.

Payments 287

Payments Fraud Survey Fintech 287

PYMNTS

OCTOBER 20, 2020

jumped from 38 percent usage among consumers surveyed before the pandemic to 55 percent. From cash to rewards and gift cards, mobile wallets must transition to unlocked, truly usable resources across technology, retailers and buying experiences. The following is an excerpt from What Did You Change?

Survey 218

Survey Mobile Retail User Experience 218

PYMNTS

JULY 31, 2019

This starts with payment technology, the essential infrastructure needed to support current and future digital payment developments, from contactless and push payments to transactions on real-time payment rails. Payment technology is in many ways the flagship among the fleet of innovations that banks are pursuing.

Innovation 151

Innovation Report UX User Experience 151

PYMNTS

NOVEMBER 19, 2020

And 88 percent of shoppers surveyed across eight countries use digital wallets. PYMNTS and PayPal surveyed approximately 2,400 consumers in September, finding that a majority (57 percent) reported that merchants’ digital payment offerings impacted their willingness to shop in certain stores.

Google 254

Google Mobile Apple Survey 254

South State Correspondent

AUGUST 31, 2022

Thus, if you are using document intelligence to review social media posts or survey results and a customer discusses “trouble opening an account,” the AI can infer that it is talking about a deposit account, not a loan or merchant credit account. This makes this technology highly affordable to banks of all sizes.

Data 448

Data Training Examples Taxes 448

PYMNTS

NOVEMBER 23, 2020

The technology enables more intelligent decisions when it comes to identifying and predicting fraud by providing a meta analysis of attacks, allowing QSRs to create fraud profiles and determine where threats may be located. That’s the level of digital engagement users now expect from MOA.

Mobile 289

Mobile Boston Fraud Colorado 289

Chris Skinner

JUNE 2, 2017

IN THE SAME WAY THAT AMAZON IS RELIGIOUS ABOUT THEIR CUSTOMER EXPERIENCE. TENCENT IS RELIGIOUS ABOUT THEIR USER EXPERIENCE. WECHAT USER NUMBERS & ENGAGMENT MOST INTERESTING STATISTIC FROM WECHAT’S LAST DATA REPORT WAS… “ONLY 1% OF WECHAT USERS ARE ABOVE THE AGE OF 55.” DOESN’T EVERYONE IN CHINA USE WECHAT?

User Experience 259

User Experience Mobile Conference Customer Experience 259

PYMNTS

APRIL 24, 2020

percent of CU members would consider switching to technology firms, if they could provide the same services their CUs provide at a better price or with a better user experience. We surveyed 4,058 U.S. This so-called “FinTech challenge” is compounded by the fact that 45.9

Data 187

Data Innovation Digital Banking Meeting 187

PYMNTS

SEPTEMBER 25, 2018

The solution automates data collection and analysis, and, according to CEO David Nolan, while customers are already using Fusion technology for third party risk management, the updates “extend their reach and provide significant process and efficiency advantages.”.

Risk Management 182

Risk Management Software Management User Experience 182

PYMNTS

JULY 30, 2019

The report, titled “Issuer Declines,” found that 75 percent of issuers surveyed will be ready to comply with the rules, but a smooth operational transition may be a bit tougher. Roughly three quarters, or 74 percent, of issuers see SCA spurring a decline in user experience. spanning 13 issuers. spanning 13 issuers.

Survey 172

Survey User Experience Report Security 172

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

South State Correspondent

AUGUST 31, 2022

Thus, if you are using document intelligence to review social media posts or survey results and a customer discusses “trouble opening an account,” the AI can infer that it is talking about a deposit account, not a loan or merchant credit account. This makes this technology highly affordable to banks of all sizes.

Data 74

Data Training Examples Taxes 74

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market. According to Glover, that means banks in the U.S.

blockchain 171

blockchain Lending User Experience Mobile 171

Perficient

DECEMBER 7, 2020

Modernize Your Health Plan Business Processes with Salesforce Industries: Perficient is recognized as the 6 th largest healthcare IT consulting firm and a key leader in the space in the Modern Healthcare’s 2020 survey. There are numerous benefits to this cloud-based technology. Step 3: Define Use Cases and Prioritize Them.

Groups 294

Groups Comparison Industry Tools 294

PYMNTS

NOVEMBER 19, 2020

The technology is also credited with helping them meet diners’ demands for seamless purchasing experiences as well as enabling them to battle fraud. . He added that this level of digital engagement can be a boon to user experience. We need to make sure that everything we are doing is secure.”.

Boston 200

Boston Fraud Meeting Mobile 200

PYMNTS

APRIL 27, 2020

In fact, 22 percent of respondents in a recent TransUnion survey claimed they had “been targeted by digital fraud related to COVID-19.” If eCommerce doesn’t have basic security no biometrics technology in the world can protect the identity and data of its users. The company’s technology tracks user behavior to determine fraud.

Fraud 164

Fraud Company Security Comparison 164

PYMNTS

NOVEMBER 24, 2020

A Kaspersky survey indicated that 47% of banking customers in the META region (Middle East, Turkey and Africa) were victims of some type of bank fraud in the first six months of this year. Schalk Nolte , chief executive officer of Entersekt, said in a statement on Tuesday (Nov. The pandemic has accelerated the shift to online banking.

Digital Banking 145

Digital Banking Security User Experience Fraud 145

PYMNTS

JUNE 27, 2018

As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics. The findings in this Playbook are based on the survey responses of 214 U.S.

Data 129

Data Customer Experience Innovation User Experience 129

Abrigo

MARCH 15, 2022

By early 2021, a small survey of C-suite executives by CCG Catalyst Consulting found all but 6% saying they provided some form of consumer account opening online. Her firm’s survey during COVID was at a time financial institutions were using creative ways to open accounts online, she noted. That’s 54 million people. Another 22.5

Online 195

Online Lending Survey Digital Banking 195

PYMNTS

JULY 1, 2019

When it comes to technological innovation, however, the smaller players have long been outgunned by larger FIs and their sizable IT budgets. A dominant focus for small FIs over the next three years will be user experience: 57.4 We surveyed executives at more than 200 U.S. This is changing — in a big way.

Innovation 157

Innovation Innovation Strategies Survey Groups 157

Abrigo

JUNE 4, 2024

Navigating credit quality, compliance, and technology integration The ThinkBIG conference hosted by Abrigo fosters networking and professional development for bankers. Compliance, technology integration, and attracting younger customers were among the panel’s chief concerns.

Compliance 221

Compliance Community Community Bank Conference 221

PYMNTS

FEBRUARY 1, 2021

It’s really just a matter of educating them on how to do this and make it a great user experience that helps the patient and streamlines the practice, enabling it to focus on what’s most important, he said. Everybody pays online for everything. Patients Feel Safer In A Restaurant.

System 267

System Payments Study Cards 267

Abrigo

DECEMBER 22, 2023

You might also like this resource, Abrigo's "2022 Loan Review Benchmark Survey Results." Takeaway 2 The top lending and credit blog posts focused on the benefits of banking technology, interest rate management, and developing risk ratings. They’ve also focused on managing interest rate risk in a rising rate environment.

Lending 221

Lending Risk Management Community Management 221

PYMNTS

JANUARY 30, 2018

No one truly knows exactly where and how blockchain technology will make the greatest impact. Software testing in general extends to every realm where code is used, because any issues with code pertaining to any facet of technology could mean one of two things: either a bad user experience or a product that is not secure,” he stated.

blockchain 144

blockchain Security Software Tools 144

PYMNTS

NOVEMBER 26, 2019

But as the latest PYMNTS Next-Gen AP Automation Tracker report highlights, adoption of AP automation technology continues to face challenges. While nearly half of AP departments surveyed said reporting and data analytics are top priority, many teams struggle to accurately assess the return on investment (ROI) of AP technology.

Technology 160

Technology Payments User Experience Tools 160

PYMNTS

JANUARY 4, 2017

Some companies are recognizing this risk and are taking steps to deliver online shoppers a smoother checkout experience. According to a recent survey by the Pew Research Center, 79 percent of U.S. Patricio said Shopify has also seen an uptick in mobile traffic and is looking at ways to improve the mobile shopping experience. “We

social media 128

social media User Experience Online Mobile 128

PYMNTS

AUGUST 4, 2020

3) that it would work with Google to deliver “smart” digital bank accounts, using Google Pay as an app-driven way to broaden its digital reach and improve users’ experiences with their financial institutions (FIs). To that end, BBVA was one of six banks that said on Monday (Aug. ” Looking Ahead.

Google 298

Google Digital Banking Course Branding 298

PYMNTS

JANUARY 17, 2018

While this industry is largely reliant on corporates’ adoption of innovative technology, it is also instrumental to getting issuing banks in on the movement. Open Banking and PSD2, he said, are “an invitation for new FinTech players and new services, which is for the benefit of users.” ” The Power of Data.

Fintech 187

Fintech Data Cards Innovation 187

PYMNTS

AUGUST 1, 2019

Payment technology is an area of interest that stands out for all FIs. User experience (UX) will also experience significant increases in interest over the next three years compared to the past three. According to the study, data analytics and payment technology were stand outs in this area, as well. While only 18.5

Innovation 142

Innovation UX Analytics Study 142

Gonzobanker

JULY 6, 2021

It has become crystal clear that digital transformation is now the largest technology initiative for regional and community financial institutions. Only one in five bank executives surveyed for What’s Going On In Banking think their core vendors have made significant contributions to their digital transformation efforts.

Strategy 153

Strategy System Risk Management Technology 153

Celent Banking

JANUARY 23, 2015

Earlier this month, Celent published a report providing an analysis of an October 2014 survey among North American banks and credit unions. Or, that digital banking channel development and omnichannel delivery are statistically tied with customer analytics in being considered the most important technologies in delivering revenue growth.

Survey 100

Survey Mobile User Experience Digital Banking 100

NCR

AUGUST 30, 2016

According to a survey by Bankrate.com, nearly four in ten Americans have not visited a bank or credit union branch in at least six months. Biometrics, Geolocation and the Blockchain are technologies ripe for deeper implementation within financial apps. Banks are changing. Imagine this. By adopting some form of cryp.

Technology 53

Technology blockchain User Experience Fraud 53

PYMNTS

JULY 3, 2020

Whether or not the reputation was ever really justified, CUs were long known as technology laggards in a space where even big, wealthy banks took their time with tech. In some cases, these expectations are being driven by new innovations and technology companies as well as by the impact of the COVID-19 pandemic.”.

Innovation 154

Innovation User Experience Tools Technology 154

FICO

MARCH 6, 2020

In our experience these technologies can increase the number of SARs by 20% while at the same time producing efficiency gains of 30% in alert investigation and case management. Technology has the power to significantly improve compliance efficiency, reduce costs, add brand value, and increase the customer experience.

Compliance 81

Compliance Technology Fraud Analytics 81

Insights on Business

JUNE 14, 2017

They rapidly leverage technology to compare options such as prices, features, and banking reputation when purchasing products and services. More than ever – millennials seek customized experiences without a corresponding increase in prices. These banks are deploying advanced technology and becoming cognitive.

Marketing 156

Marketing social media Millennials Customer Experience 156

PYMNTS

MARCH 16, 2018

Remlinger, Project Manager — Solutions for Business at foreign exchange technology firm OANDA. Because APIs facilitate integration between two services, the technology allows FinTechs to innovate in their niche markets, rather than attempting to be a jack of all trades. “I In the U.K.,

Risk Management 134

Risk Management Survey Management Fintech 134

Celent Banking

JANUARY 20, 2017

According to the GTNews 2016 Transaction Banking Survey Report, 91% of North American corporates are evaluating their cash management partners. Clearly, these responses are evidence that large numbers of corporate clients are less than satisfied with the channel tools and the overall digital client experience being offered.

Strategy 100

Strategy User Experience Digital Strategies Tools 100