Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. 3) Tell Me – Authentic, Relevant Brand Messages and Experiences. 1) Know Me – Data & Analytics Relevant to the Customer.

Mobile 294

Mobile Survey User Experience Analytics 294

Perficient

AUGUST 18, 2022

In fact, in a survey conducted by MagnifyMoney , 42% of respondents (notably, 48% of women and 35% of men surveyed) indicated they believe financial advisors are “only for wealthy people,” and 25% of respondents indicated they don’t see the need for a financial advisor for those younger than middle-aged.

Millennials 473

Millennials Management Tools Strategy 473

Insights on Business

JULY 17, 2019

In an April 2019 survey conducted by Risk.net , IBM examined how financial firms are looking at adoption of next-generation governance, risk and compliance solutions to bridge these issues. User experience, or relative effective ease-of-use, is a key driver of engagement.

User Experience 79

User Experience Tools Survey Risk Management 79

PYMNTS

DECEMBER 14, 2020

MassMutual is focused on providing a simplified, digital, customer-centric user experience, and Flourish will help accelerate that strategy, ultimately supporting our vision of providing financial well-being for all Americans,” said Gareth Ross , MassMutual head of Enterprise Technology and Experience, according to the release.

Massachusetts 229

Massachusetts Fintech Survey User Experience 229

PYMNTS

NOVEMBER 27, 2020

A PYMNTS survey of nearly 2,000 U.S. The survey found that 51.9 Succeeding in the eCommerce space requires crafting digital experiences that are unique and meaningful. A clunky user experience is likely to result in consumers taking their business elsewhere, after all. percent on April 27.

Survey 277

Survey Online Innovation Retail 277

PYMNTS

OCTOBER 20, 2020

jumped from 38 percent usage among consumers surveyed before the pandemic to 55 percent. jumped from 38 percent usage among consumers surveyed before the pandemic to 55 percent. Additionally, on a multinational scale, 88 percent of shoppers surveyed across eight countries use a digital wallet of some kind.

Survey 218

Survey Mobile Retail User Experience 218

Chris Skinner

JUNE 2, 2017

IN THE SAME WAY THAT AMAZON IS RELIGIOUS ABOUT THEIR CUSTOMER EXPERIENCE. TENCENT IS RELIGIOUS ABOUT THEIR USER EXPERIENCE. WECHAT USER NUMBERS & ENGAGMENT MOST INTERESTING STATISTIC FROM WECHAT’S LAST DATA REPORT WAS… “ONLY 1% OF WECHAT USERS ARE ABOVE THE AGE OF 55.” DOESN’T EVERYONE IN CHINA USE WECHAT?

User Experience 259

User Experience Mobile Conference Customer Experience 259

PYMNTS

NOVEMBER 19, 2020

And 88 percent of shoppers surveyed across eight countries use digital wallets. PYMNTS and PayPal surveyed approximately 2,400 consumers in September, finding that a majority (57 percent) reported that merchants’ digital payment offerings impacted their willingness to shop in certain stores.

Google 254

Google Mobile Apple Survey 254

PYMNTS

NOVEMBER 23, 2020

That’s the level of digital engagement users now expect from MOA. Research indicates that most customers are also on board with these shifts, with a recent survey revealing that 71 percent of consumers are open to QSRs’ and fast-casual restaurants’ efforts to incorporate AI into their operations,” per the new Tracker.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

JULY 31, 2019

PYMNTS surveyed more than 200 FI decision-makers to examine the specific innovation areas in which banks are focusing on, now, and in the years ahead. A significant share of FIs will turn their focus in a different direction, however, to user experience (UX) — how users interface with banking products and features.

Innovation 151

Innovation Report UX User Experience 151

PYMNTS

AUGUST 7, 2019

How can sharing economy platforms revamp their security systems not only to enhance their fight against fraud, but also their users’ experience? Among sharing platforms users we surveyed, 26.2 In the Who Are You? percent said they were asked to submit ID online, and 19.5

Report 182

Report Fraud Survey User Experience 182

PYMNTS

FEBRUARY 19, 2020

PYMNTS’ recent Making Real-Time Payments a Reality: Rising Demand for Real-Time Payments report, a collaboration with Mastercard, found that two-thirds of corporate survey respondents said they are either “very” or “extremely” aware of real-time payments – and even more are interested in using the functionality.

Payments 287

Payments Fraud Survey Fintech 287

Celent Banking

DECEMBER 1, 2014

Our US consumer survey and Canadian consumer survey point quite clearly to this. Possible challenges: Adding features to TD’s simplistic mobile app could be present technical and user experience challenges. Moven has a keen focus on the user experience. The existing TD smartphone app – well, not so much.

User Experience 173

User Experience Mobile Innovation United States 173

PYMNTS

JULY 30, 2019

The report, titled “Issuer Declines,” found that 75 percent of issuers surveyed will be ready to comply with the rules, but a smooth operational transition may be a bit tougher. Roughly three quarters, or 74 percent, of issuers see SCA spurring a decline in user experience. spanning 13 issuers. spanning 13 issuers.

Survey 172

Survey User Experience Report Security 172

PYMNTS

SEPTEMBER 25, 2018

When engaging with third parties , as well as with all employees across an organization, an enterprise requires a flexible system tailored to different user experiences and needs, secure access from anywhere and automated workflows.”.

Risk Management 182

Risk Management Software Management User Experience 182

PYMNTS

JANUARY 26, 2021

The new Tracker cites one study where very nearly 80 percent of financial institutions (FIs) surveyed in the Asia-Pacific region “reported rises in fraud losses after debuting real-time payments services. The RTP network is also deploying tokenization for accounts on the network, where a token is used for account numbers.

Fraud 274

Fraud Los Angeles Tools Security 274

PYMNTS

APRIL 2, 2019

(Call it killing the check — and you may remember our own research, where 85 percent of gig economy workers surveyed said they would work more if they could get paid faster.).

Cards 201

Cards Payments User Experience Survey 201

PYMNTS

APRIL 24, 2020

percent of CU members would consider switching to technology firms, if they could provide the same services their CUs provide at a better price or with a better user experience. We surveyed 4,058 U.S. This so-called “FinTech challenge” is compounded by the fact that 45.9

Data 187

Data Innovation Digital Banking Meeting 187

PYMNTS

NOVEMBER 17, 2020

percent) who do not use mobile banking apps because they are dissatisfied with those apps’ user experience (UX). PYMNTS surveyed a census-balanced panel of 2,581 U.S. Many inroads for mobile banking were made during the past several months, but banking app adoption rates are still lower than they should be. There are roughly 47.7

UX 234

UX Mobile Data United States 234

PYMNTS

JULY 17, 2019

The new [SCA] legislation highlights the importance of working with the right payment solutions that invest in [user experience] and ECR optimization,” he noted. Rob Eleveld, CEO of Ekata , recommended creating better online user experiences and personalized payment choices that reduce the need for SCA.

Retail 162

Retail User Experience Compliance Regulation 162

PYMNTS

SEPTEMBER 10, 2018

Financial service providers looking to enhance B2B payments offerings must turn their attention to the user experience. User experience , she recently told PYMNTS, is the “holy grail” for banks as the industry embraces more digitization and the “consumerization” of accounts payable. .

Mobile 102

Mobile Cards User Experience Analysis 102

PYMNTS

MARCH 24, 2020

So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage? This was just the first of many questions PYMNTS examined in the Consumer-Centric Authentication Playbook: The Path To Banking App Adoption Edition , in collaboration with Entersekt.

UX 150

UX User Experience Survey Meeting 150

Abrigo

MARCH 15, 2022

By early 2021, a small survey of C-suite executives by CCG Catalyst Consulting found all but 6% saying they provided some form of consumer account opening online. Her firm’s survey during COVID was at a time financial institutions were using creative ways to open accounts online, she noted. That’s 54 million people. Another 22.5

Online 195

Online Lending Survey Digital Banking 195

PYMNTS

MARCH 17, 2020

Luxury goods shoppers are notoriously finicky when it comes to customer experience, and many luxury labels have a less than stellar track record when it comes to online user experience, with fashion brands frequently sacrificing user-friendliness or functionality for style.

Branding 146

Branding User Experience Retail Trends 146

PYMNTS

DECEMBER 29, 2020

In fact, a recent GeoGuard survey found that U.S. While FinTechs and neobanks add value by focusing their attention on the user experience and business logic, their value isn’t being added in building better compliance functionality. “So

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

NOVEMBER 24, 2020

A Kaspersky survey indicated that 47% of banking customers in the META region (Middle East, Turkey and Africa) were victims of some type of bank fraud in the first six months of this year. Schalk Nolte , chief executive officer of Entersekt, said in a statement on Tuesday (Nov.

Digital Banking 145

Digital Banking Security User Experience Fraud 145

PYMNTS

JUNE 27, 2018

As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics. The findings in this Playbook are based on the survey responses of 214 U.S.

Data 129

Data Customer Experience Innovation User Experience 129

PYMNTS

JULY 1, 2019

In the Leveling the Playing Field For Different-Sized FIs Edition of the latest Innovation Readiness Playbook™ series, a collaboration with i2c , PYMNTS surveyed more than 200 FI decision-makers to examine how institutional size relates to innovation. A dominant focus for small FIs over the next three years will be user experience: 57.4

Innovation 157

Innovation Innovation Strategies Survey Groups 157

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

FEBRUARY 1, 2021

It’s really just a matter of educating them on how to do this and make it a great user experience that helps the patient and streamlines the practice, enabling it to focus on what’s most important, he said. Everybody pays online for everything. Patients Feel Safer In A Restaurant.

System 267

System Payments Study Cards 267

PYMNTS

DECEMBER 2, 2016

The goal is to improve the user experience and boost engagement by providing personalized content, noted the report. Another survey showed close to three-quarters of survey respondents have savings or investments and try to set aside 20 percent of their monthly earnings.

Mobile 100

Mobile Millennials Survey User Experience 100

South State Correspondent

AUGUST 31, 2022

Thus, if you are using document intelligence to review social media posts or survey results and a customer discusses “trouble opening an account,” the AI can infer that it is talking about a deposit account, not a loan or merchant credit account.

Data 448

Data Training Examples Taxes 448

PYMNTS

JULY 6, 2020

Since PYMNTS’ last survey of subscription services, the average Index score in Q2 2020 rose to 65.1, This measured improvement in merchants’ ability to convert subscribers underpins their willingness to offer features that improve overall user experience. Scores Rise, But Churn Looms. First, the good news.

User Experience 144

User Experience Training Examples Survey 144

Celent Banking

JANUARY 23, 2015

Earlier this month, Celent published a report providing an analysis of an October 2014 survey among North American banks and credit unions. Source: Celent survey of North American financial institutions, October 2014, n=156. Source: Celent survey of North American financial institutions, October 2014, n=156.

Survey 100

Survey Mobile User Experience Digital Banking 100

PYMNTS

AUGUST 4, 2020

3) that it would work with Google to deliver “smart” digital bank accounts, using Google Pay as an app-driven way to broaden its digital reach and improve users’ experiences with their financial institutions (FIs). To that end, BBVA was one of six banks that said on Monday (Aug. ” Looking Ahead.

Google 298

Google Digital Banking Course Branding 298

PYMNTS

JANUARY 4, 2017

According to a recent survey by the Pew Research Center, 79 percent of U.S. Patricio said Shopify has also seen an uptick in mobile traffic and is looking at ways to improve the mobile shopping experience. “We He said Shopify recognizes opportunity to improve the checkout experience and improve conversion rates for mobile shoppers.

social media 128

social media User Experience Online Mobile 128

PYMNTS

JANUARY 19, 2017

According to eMarketer , it’s expected that younger generations in India will help drive the number of smartphone users in the country to 267.1 A recent survey of adult smartphone owners under 35 in India, conducted by digital marketing firm Regalix , revealed that 83 percent respondents had used their mobile device to shop online.

Mobile 100

Mobile Millennials Survey User Experience 100