PYMNTS

MARCH 24, 2020

So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage? Understanding why consumers are frustrated with their apps is one thing; Improving their UX is another.

UX 150

UX User Experience Survey Meeting 150

PYMNTS

AUGUST 1, 2019

User experience (UX) will also experience significant increases in interest over the next three years compared to the past three. The index component of the PYMNTS Innovation Readiness Index is a score from zero to 100 in terms of innovation readiness, based on a survey of more than 200 executives from United States banks.

Innovation 142

Innovation UX Analytics Study 142

Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. This survey highlights the progress the insurance industry is making on its digital transformation journey.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

JULY 31, 2019

PYMNTS surveyed more than 200 FI decision-makers to examine the specific innovation areas in which banks are focusing on, now, and in the years ahead. A significant share of FIs will turn their focus in a different direction, however, to user experience (UX) — how users interface with banking products and features.

Innovation 151

Innovation Report UX User Experience 151

Perficient

DECEMBER 17, 2020

Surveys – Create surveys that can be sent to customers asking them about your current platform and for their thoughts/suggestions. Here are some ways to think about this: Checkout Feedback – At the end of the checkout process, it’s a good idea to provide users with a small on-site survey on how their ordering experience was.

Training 309

Training Survey Customer Experience Meeting 309

Bank Innovation

JULY 17, 2018

In the survey conducted this month by Bank Innovation, banking consumers gave mobile banking a net promoter score of 12, which is in the bottom 25% to 50% of all NPS scores. Banking consumers take a middling view of today’s mobile banking applications, according to a study by Bank Innovation. NPS scores range from -100 to […].

Innovation 210

Innovation Mobile Study Survey 210

South State Correspondent

JANUARY 23, 2023

Generate a headline for a landing page based on the following survey results [insert survey results]. What are common UX issues for bank web pages? Write a short message to explain to a user that their financial statements cannot be uploaded because the system only accepts CSV, Xls, doc, or pdf files.

Tools 370

Tools Examples Data Analysis 370

PYMNTS

AUGUST 7, 2019

Verifying Digital Identity In The Sharing Economy Report , PYMNTS examines survey data collected from 3,585 American consumers to learn about how they access sharing economy platforms, how their authenticated and their satisfaction with various methods. Among sharing platforms users we surveyed, 26.2

Report 182

Report Fraud Survey User Experience 182

Perficient

APRIL 20, 2023

The Landscape According to Forbes Advisor: 2022 Digital Banking Survey , as of 2022, 78% of adults in the U.S. prefer to bank via a mobile app or website. That’s a whole lot of consumers, all of whom come with unique expectations, needs, and data. And those consumers desire digital experiences that are personalized and meaningful.

Marketing 294

Marketing Marketing Strategies social media Strategy 294

PYMNTS

NOVEMBER 25, 2019

Google’s expertise is in UX design,” he noted. “By Survey , a PYMNTS and Green Dot collaboration, found that 57.5 While much is yet to be announced about Google Cache, VB expects them to provide an experience layer, while letting the financial institution provide the account and deal with regulatory compliance. Race to the Top.

Google 272

Google Fintech Payments Apple 272

Perficient

FEBRUARY 25, 2021

While this fact may never show up in a satisfaction survey, studies repeatedly point to the relationship between brand consistency and customer trust. When CX responsibility is divvied up across functional areas, brand consistency is likely to suffer. Customers expect dependable, connected experiences from brands.

Meeting 309

Meeting Customer Experience Branding Leadership 309

Celent Banking

JULY 12, 2016

In March of this year the Federal Reserve released the newest iteration of its consumer survey report on mobile banking, Consumers and Mobile Financial Services 2016. In the same Fed survey, 39% said the mobile screen is too small to bank, while 20% said apps were too difficult to use. There are a few possibilities.

Mobile 100

Mobile Survey UX Strategy 100

PYMNTS

JANUARY 3, 2017

In a recent survey by Vantiv and Socratic Technologies, across 500 consumers, findings indicated that these buyers held, on average, 2.1 The fact remains that price is a competitive advantage or threat, depending on which side of the pricing war you’re on. Rewards can help lure customers to a brand and keep them there. credit cards, 1.3

Retail 137

Retail UX Cards Branding 137

Gonzobanker

JULY 20, 2022

financial institution executives surveyed for What’s Going On In Banking 2022 , 19% of community banks and 10% of credit unions had not launched a digital transformation strategy prior to this year, and another 15% had no plans to do so. Among 300 U.S. The post Who Owns Digital?

Digital Strategies 174

Digital Strategies Strategy Customer Experience Leadership 174

PYMNTS

JUNE 4, 2020

Webster noted that before COVID-19 hit, 25 percent to 30 percent of surveyed consumers told PYMNTS they were willing to leave their current financial services providers if something better came along. Instead, they mostly provide a pre-paid card attached to a much slicker digital user experience (UX).

Mobile 141

Mobile UX Cards Payments 141

Perficient

MAY 21, 2021

Within Perficient, our culture is known as being “helpful, supportive, and friendly” (Best Places to Work survey, 2021), and these students exhibited the type of encouragement and celebration that motivate and inspire the amazing work we do at Perficient, and, in this case, beyond. .

Milwaukee 348

Milwaukee Software Course Detroit 348

PYMNTS

AUGUST 5, 2019

We surveyed 1,045 American consumers to learn how they use the apps of their favorite merchants to enhance their in-store shopping experiences, and what in-app features might entice them to download more apps, going forward. This is just one of the questions PYMNTS sought to answer in the new Which Apps Will They Use?

Report 143

Report Payments Mobile Retail 143

PYMNTS

JULY 13, 2018

The talk centered around the PYMNTS and Braintree Contextual Commerce Report , which used survey findings from 2,000 U.S. It’s UX 101,” Habibi said. “No consumers to paint a landscape picture of the retail trend. A deeper dive into what contextual commerce means might be useful. No heavy graphics, easy navigation.”.

User Experience 100

User Experience UX social media Retail 100

PYMNTS

AUGUST 9, 2019

In June 2019, PYMNTS surveyed 1,037 American consumers to learn about how they used their mobile apps, as well as their interest in using specialized “super apps” designed to help them move seamlessly from one app to the next. Among surveyed consumers, 10.9 Yet, our research suggests that there could be — at least in theory.

Data 155

Data Millennials Google Apple 155

PYMNTS

NOVEMBER 18, 2016

About 30 percent of all Polish startups surveyed in Startup Poland ’s annual report are based in Warsaw. I’ve been meeting tech people who thought startups are about shipping code, the sooner the better, with no interest in customer development or UX or actually building something people want.”. Poland brought in €7.2

UX 100

UX Google Innovation Meeting 100

PYMNTS

OCTOBER 13, 2016

According to Media and Services UX, (MSX) group at Strategy Analytics, three-quarters of mobile payment users in China do so in physical stores daily. businesses are underestimating the problem says a global survey from Plano, Texas-based NTT DATA. payments networks were undermining public confidence in payments technologies, U.S.

Mobile 100

Mobile Payments Apple Samsung 100

Perficient

SEPTEMBER 29, 2020

In August, we surveyed 154 marketing executives to find out what they think is likely to happen this holiday season and how they’re preparing for it. We surveyed 154 senior executives from enterprise organizations across all types of businesses and industries. ?. I think a lot of brands do that really, really well.

Marketing 294

Marketing Branding Data Industry 294

CB Insights

APRIL 29, 2019

And the trend doesn’t appear to slowing down, according to a recent Indeed survey. As of this publication, LinkedIn showed active listings for a UX design alchemist at Critical TechWorks and a product and solutions development alchemist at Together Abroad. Here are the 25 most absurd. Innovation Evangelist. Source: Jorge Royan.

Innovation 78

Innovation Software Taxes Google 78

Tomorrow's Transactions

AUGUST 24, 2016

My own decidedly unscientific survey involved a shopping spree one recent morning to no fewer than seven different retail locations, which revealed exactly seven different chip-capable payment terminals instructing customers to “Please Swipe Card.”. Right now, though, it is still a live debate. From The Great EMV Fake-Out: No Chip For You!

Cards 30

Cards US ATM UX 30

Fintech Labs Insights

MARCH 30, 2015

Note: The online survey was fielded in December of each year. But I''m convinced that part of the problem is a flawed mobile banking UI/UX. Bank of America Mobile Banking UX' It counts as a user anyone who used a particular channel during the 12 months prior.) Those trends were all upbeat. That''s not easy to solve.

Mobile 12

Mobile UX Alaska America 12

Gonzobanker

DECEMBER 19, 2022

1 issue raised by CEOs in our surveys, bankers had to craft a new and compelling post-Covid value proposition to attract it. MANTL presents a best-in-class client experience of how to open retail and business accounts in a friendly UX and management console. Except the ones who just ignored the emails and kept working at home.

Community 216

Community Fintech Industry Innovation 216

Perficient

FEBRUARY 15, 2022

A survey by market research firm Engine of 1000 individuals who currently use a financial advisor in the United States and Canada provides some quantitative support for what we all felt in our gut: investor communication preferences have undergone a lasting transformation from the COVID-19 pandemic.

Management 340

Management Rhode Island Delaware New Jersey 340

CB Insights

OCTOBER 31, 2019

Crafting a simple UX for a personal finance app is a tall order. In mid 2019, a third of respondents to a Drift and Audience survey reported using a site’s online chat feature in order to communicate with a company in the last 12 months. Personal finance: Chatbots to help manage spending.

Industry 78

Industry Examples Tools Retail 78