Perficient

JUNE 15, 2020

It’s actually all of the above, leveraged properly together to create great user experiences and garner consumer insights, thus enhancing lead generation activity and customer loyalty. As mentioned, most marketers immediately think of AI and technology tools including live chat, chatbots, and social monitoring.

Meeting 443

Meeting Marketing User Experience Marketing Strategies 443

Accenture: Banking

AUGUST 2, 2022

Flat economic growth and rising competition are forcing banks in growth markets to step up investment in digital technologies. They’re eager to improve efficiency, enhance the user experience and create new business opportunities. They view such large-scale change as….

Marketing 425

Marketing User Experience Technology Digital Banking 425

Perficient

FEBRUARY 25, 2021

Business intelligence technologies are shaping analytics decision making across multiple industries. 25:03 – Digital transformation and the user experience. Hear how BI trends and best practices are the driving forces behind those decisions. Listening Guide. 2:41 – Analytics storytelling. 31:51 – OKRs vs. KPIs.

Analytics 528

Analytics User Experience Apple Data 528

PYMNTS

AUGUST 13, 2020

PAAY said its EMV 3DS offering lets merchants decrease chargeback costs, bolster authorization rates and maintain compliance as they provide an easy as well as frictionless experience for users. PAAY also announced that it had appointed Adam Gluck to be the company’s first chief product officer (CPO) and chief technology officer (CTO).

Technology 248

Technology User Experience Fraud Comparison 248

PYMNTS

OCTOBER 14, 2020

And sellers are adopting biometric-based verification and artificial intelligence (AI) technologies to attract shoppers and keep fraudsters away. 70%: Share of customers who abandon purchases because of a bad user experience. All this, Today in Data. 7.9%: Rate of unemployment in the United States.

Retail 227

Retail Technology Trends United States 227

Perficient

OCTOBER 19, 2020

There is a tremendous opportunity for a unified and consistent experience across almost all user devices with the various advantages and mature technology PWAs utilize. The end-user experience becomes much easier to keep consistent than across a myriad of touchpoint technologies. The Advantages of PWAs.

User Experience 309

User Experience Technology Software Mobile 309

Perficient

JANUARY 27, 2021

podcast , host Jim Hertzeld interviews Chris Bernard, VP of User Experience and Design at CDK Global and asks “What would happen if we convinced the CEO to embrace design?” Chris Bernard, VP of UX and Design, CDK Global is an executive focused on design, technology and strategy based in Chicago. Meet the Hosts.

Digital Strategies 443

Digital Strategies UX Strategy Chicago 443

Bank Innovation

NOVEMBER 11, 2019

The popularity of Amazon Prime and Apple is forcing bankers to rethink user experiences, industry practitioners said at Bank Innovation Build. With the growing adoption of digital banking platforms, user experience specialists said human experiences should underpin digital product roadmaps, with technology performing a supporting role.

UX 225

UX Apple User Experience Digital Banking 225

PYMNTS

OCTOBER 25, 2020

Touting 5G data speeds that are already 25 times faster than current 4G technology (and will eventually be 100 times faster), the two companies said the security, reliability and ultra-low lag times will bring increased efficiency and reduced costs. Samsung’s View. billion telecom equipment contract that Samsung signed with Verizon.

Technology 257

Technology Samsung Mobile United States 257

Jack Henry

DECEMBER 19, 2024

Youve heard the term personas being used more and more in recent years, especially as the user experience and growing deposits continue to be a top priority for most banks and credit unions. So what exactly are user personas, and how can you use them to help strategically prioritize, plan, and implement a new technology investment?

Technology 78

Technology User Experience Digital Banking Strategy 78

Perficient

FEBRUARY 19, 2021

Stemming from a rising need for everyday efficiency and speed, we are in constant search for the next new technology that will make our lives easier. Outlined in four main categories, these principles state that accessible technology must be made perceivable (P), operable (O), understandable (U), and robust (R). While these P.O.U.R.

User Experience 352

User Experience UX Guidelines Maine 352

Bank Innovation

SEPTEMBER 28, 2017

EXCLUSIVE— With the help of APIs and other technologies, U.S. To move forward, financial institutions are going to have to take a closer look at the user experience, Eric Hazard, CEO for fintech venture capital […]. banks are mastering the use and sharing of data, but the next challenge is going to be even more technical.

UX 306

UX User Experience Capital Fintech 306

Payments Dive

JANUARY 4, 2018

New mobile technologies make it possible for payments companies to leverage consumers' smartphones as an identity device, enabling compliance with AML and KYC regulations while maintaining the superior user experience that consumers expect.

Mobile 284

Mobile User Experience Compliance Regulation 284

Perficient

FEBRUARY 16, 2021

What We’ve Noticed in Our Experience. Over half of our OM clients leverage SAP for their ERP and financials as their back-end, but augment OM capabilities with another technology to stay ahead of the competition and handle the complex business models that come with an omnichannel environment.

Management 309

Management User Experience Customer Experience Strategy 309

Perficient

NOVEMBER 6, 2020

It takes deliberate, thoughtful planning to orchestrate the right people, processes, products, and, yes, technologies to do it well and to do it consistently. This is especially true for digital experiences where the user experience will dominate the customer experience more than any single factor.

Customer Experience 427

Customer Experience UX User Experience Branding 427

Perficient

JANUARY 25, 2023

User experience. As the use of technology continues to increase, it should not get more difficult to use. While institutions want to increase their technology play, they are weary of overcomplicating operations. They want applications to be able to grow and progress alongside their growth and progression.

Banking Trends 474

Banking Trends Trends United States FDIC 474

Perficient

SEPTEMBER 29, 2020

Traditional methodologies are being refined to focus on the customer journey and to ensure a seamless, end-to-end user experience. The report examines implementation service providers for their work with DPA technologies. Perficient’s approach to automation focuses on the intersection of process orchestration, RPA, and AI.

Report 340

Report Analysis Strategy Technology 340

Perficient

SEPTEMBER 15, 2020

Consumers expect technology to work intuitively, regardless of its underlying complexity. And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Consumerism has reached critical mass in healthcare.

User Experience 427

User Experience Innovation Branding Customer Experience 427

Bank Innovation

OCTOBER 11, 2019

While large consumer-facing fintech companies like Square, Klarna, Affirm and others tout speed and efficiency of their user experiences, card issuing and processing startup Marqeta‘s technology supports their payment capabilities, with its APIs allowing […].

Marketing Strategies 210

Marketing Strategies Strategy User Experience Marketing 210

South State Correspondent

FEBRUARY 4, 2025

This use case not only has a direct impact on employee time savings and an easily calculated return on investment, but it allows employees to get comfortable with the technology. Another popular use case is document intelligence, which we went wrote about in-depth HERE. While harder to govern, deployment might be easier.

Community Bank 195

Community Bank Strategy Community Tools 195

Perficient

NOVEMBER 6, 2020

This can be for many different reasons but often involves the growing impact over the traditional network controls to the user experience. Traditional enterprise networks often enforce network security on Internet traffic by using technologies like proxies, SSL inspection, packet inspection, and data loss prevention systems.

User Experience 247

User Experience Security Software Technology 247

PYMNTS

DECEMBER 3, 2020

For all of the innovation that's occurred in the banking landscape, it's often consumers – not corporates – that benefit from the latest technologies. Corporates are seeking modern user interfaces (UIs) with a consistent user experience across channels, including mobile platforms. The Drive To Upgrade.

User Experience 264

User Experience Fintech Innovation Technology 264

PYMNTS

MARCH 20, 2020

We have deep dives into in-house restaurant ordering apps and cloud technology, as well as a report on banks running short on large bills amid the coronavirus crisis. It takes effort to balance seamless-but-fraud-free user experiences. NYC Bank Runs Short Of Big Bills As Customers Hoard Cash.

Technology 181

Technology Apple New York City social media 181

Bobsguide

MAY 26, 2022

Generation Life CEO, Grant Hackett OAM , said: “Working together with the GBST team, we have been able to improve and expand our financial technology capabilities to allow us to build out an innovative solution for the retirement income market.

Technology 148

Technology Management Innovation User Experience 148

PYMNTS

JANUARY 21, 2021

In an interview with PYMNTS, Avi Cohen , co-founder and CEO of FinTech company The Floor , said boosting digital offerings and bringing new ones to market demands quick decision making as banks seek to improve user experience and user engagement. Cohen asked. It’s unthinkable.”.

Management 303

Management User Experience Innovation Fintech 303

Perficient

APRIL 4, 2022

Personalization is but one key element of this, enabled by technology and implemented using design thinking. Leveraging technology in a personalized user experience is a critical way we will make this come true.

Mobile 294

Mobile Survey User Experience Analytics 294

Perficient

JANUARY 20, 2021

In a Journal of Engineering and Technology Management study, “research show[s] that the perceived usability increases when the website was originally conceived in the native language of the user. Thus, translation, even though of excellent quality, creates a cultural distance which impacts on the web users’ evaluation of the site.”.

Strategy 496

Strategy Marketing Strategies Regional Marketing 496

Perficient

OCTOBER 26, 2020

The Forrester Wave examines implementation service providers for their work with DPA technologies and analyzes each vendor in three categories: Current Offering. In order to be included in The Forrester Wave , vendors, including Perficient, had to have: A dedicated DPA practice and technology partnerships with vendors in Forrester’s DPA Wave.

Report 294

Report Strategy US User Experience 294

Bank Innovation

APRIL 8, 2019

When it comes to customer experience in banking, sights and sounds matter most. Natural-language-processing technology and design and digital user experience, known as UX, were seen as the top ways to drive improved customer experience, according to a recent poll by Bank Innovation.

Customer Experience 186

Customer Experience UX User Experience Innovation 186

PYMNTS

MAY 8, 2020

Small- to medium-sized businesses (SMBs) are often forced to fit within banks’ consumer-facing services as they are too small to qualify as a corporate client, leaving an opportunity for FinTech innovators to develop unique products, services and user experiences designed for entrepreneurs, freelancers and SMB owners.

User Experience 175

User Experience UX Fintech Marketing 175

Perficient

AUGUST 10, 2020

Consider this: Google has one of the best search experiences out there, but without the billions of websites in the world to index and all the content that goes with it, their search results wouldn’t be too high. First and foremost, you must start at your Product Experience Page ? (PEP). On -site search is a never-ending project.

How To 322

How To User Experience Google Analytics 322

Perficient

SEPTEMBER 9, 2020

Having the Right Technology. It’s difficult to meet the expectations of a B2B buyer without all the right technologies and systems supporting the experience. Another critical technology is a product information management (PIM) system designed to manage your product data and optimized content to support multiple channels.

Resources 340

Resources System Marketing Strategies Strategy 340

Perficient

SEPTEMBER 21, 2023

If the tools we use for intelligence automation are not built around our customers, we will not be providing a truly personalized user experience. The Data: The Gas That Makes the AI Go What good is a stand-alone AI tool for businesses if it isn’t grounded in trusted, contextual data?

Data 491

Data Tools Customer Experience Security 491

PYMNTS

NOVEMBER 5, 2020

As he told PYMNTS in an interview, thanks largely to the pandemic's influence on modernization, both buyers and sellers are eager to embrace the technologies that can shift the sales experience online. Yet pricing and payments continue to be a challenge for vendors hoping to optimize the user experience.

Online 358

Online Strategy System Technology 358

PYMNTS

MARCH 3, 2020

The technology allows the bank to tap into Ripple ’s cross-border network and improve its user experience. Digitization remains a key catalyst for change, and as a customer-first bank, we understand the importance of leveraging blockchain technology to deliver seamless and frictionless experiences to our clients.”

Payments 250

Payments blockchain User Experience National 250

Perficient

FEBRUARY 4, 2021

A study from the Journal of Information Systems Technology and Planning estimated that “Defects found in testing were 15 times more costly than if they were found during the design phase and 2 times more than if found during implementation” It is much more efficient to resolve defects earlier in the process rather than later on.

UX 531

UX Guidelines Compliance Study 531

Bank Innovation

NOVEMBER 15, 2019

While large consumer-facing fintech companies like Square, Klarna, Affirm and others tout speed and efficiency of their user experiences, card issuing and processing startup Marqeta‘s technology supports their payment capabilities, with its APIs allowing […].

Tools 170

Tools User Experience Cards Fintech 170