BankNXT

DECEMBER 14, 2017

Some people describe the digital era as fluffy, says Leda Glyptis, but they're missing the UX revolution that's happening right in front of them. The banking UX revolution happened when you weren’t looking on BankNXT.

UX 95

UX User Experience Fintech 95

The Paypers

MAY 8, 2023

US-based SaaS company CYTRIO has launched a data privacy UX platform to facilitate businesses navigate complex data privacy laws.

UX 36

UX US Data Company 36

Perficient

SEPTEMBER 24, 2020

Use SharePoint Framework (SPFx) if you must customize the UX, but ensure the app is built for both Teams and SP. Rich UX experiences with Microsoft Lists. A convergence of Teams and SharePoint UX experiences will continue to improve. Teams is the preferred UX for accessing SharePoint over time (IMO).

UX 420

UX Compliance Data Online 420

Jack Henry

APRIL 9, 2014

In software circles, UX (User Experience) is the new buzzword. It''s important to remember that UX is just an online extension of good, old fashioned customer service. When asked about UX, does the vendor maximize or minimize its importance? Do they exhibit evidence of insightful UX design?

UX 95

UX User Experience Online Operations 95

Bank Innovation

SEPTEMBER 28, 2017

EXCLUSIVE— With the help of APIs and other technologies, U.S. banks are mastering the use and sharing of data, but the next challenge is going to be even more technical. To move forward, financial institutions are going to have to take a closer look at the user experience, Eric Hazard, CEO for fintech venture capital […].

UX 306

UX User Experience Capital Fintech 306

Perficient

DECEMBER 14, 2020

The importance of collaboration between UX designers and data engineers. Interoperability, data compliance, and data governance in healthcare. The value of data in ecommerce, supply chain, and order management. Data’s influence on customer experience and design. Subscribe to The Podcast. What are you waiting for? Subscribe now!

Data 539

Data UX Big Data Analytics 539

BankNXT

JANUARY 22, 2018

UX strategy in banking and financial services in 2018 on BankNXT. As we roll further into 2018, thoughts inevitably turn to the big themes we might expect (and hope) to see for user experience in the financial services industry. Story by Tom Evans.

UX 79

UX Strategy User Experience Industry 79

Bobsguide

APRIL 15, 2021

The pandemic has accelerated digital transformation in banking, leading banks to faster adopt new digital delivery models. The rise of neo and digital banking became the new normal, with an emphasis on mobile banking services. Industry analysts predict the pandemic will only help these new,

UX 179

UX Technology Digital Banking Mobile 179

The Paypers

AUGUST 16, 2021

US-based technical body EMVCo has published EMV 3-D Secure UI/UX Design Guidelines to help card issuers, banks, merchants and solution providers optimise the EMV 3DS payment authentication experience for ecommerce consumers.

UX 41

UX Guidelines Security US 41

BankNXT

JULY 27, 2017

Payments UX – Zelle confuses on BankNXT. Jim Bruene isn't convinced about the new Zelle branding, and bullet points what he thinks is wrong with the user experience.

UX 49

UX User Experience Payments Branding 49

Perficient

JANUARY 27, 2021

Chris Bernard, VP of UX and Design, CDK Global is an executive focused on design, technology and strategy based in Chicago. ” Click The Player To Listen to Episode 2 Now. Subscribe and Don’t Miss an Episode. iTunes | Spotify | Amazon | Google | Stitcher. Episode Guest Profile.

Digital Strategies 443

Digital Strategies UX Strategy Chicago 443

BankNXT

AUGUST 24, 2017

Jim Bruene doesn't think so, and suggests some simple UX changes. Discovery UX – making mobile banking services more visible on BankNXT. Does your bank make it clear that it's offering mobile banking services?

UX 49

UX Mobile User Experience America 49

Bank Innovation

MAY 30, 2018

The mobile phone is becoming the preferred method of banking for many customers. Bank of America just crossed the 25 million mark of mobile users, Chase has 30.1 million mobile users, and Wells Fargo has 21.2 million users. So, it’s safe to say that mobile banking is crucial to a bank’s business as well. Features […].

UX 220

UX America Mobile Innovation 220

Jack Henry

JANUARY 28, 2015

In part one of this blog post we discussed what UI/UX is and why it’s important. In part two we will highlight some specific UI/UX influences and some best practices to consider when evaluating your digital channels. Let’s start with a UI/UX influence that you may have noticed more and more lately.

UX 60

UX Customer Experience Google Mobile 60

BankInovation

OCTOBER 6, 2022

Financial institutions are implementing biometric solutions that can add layers of security, reduce fraud and provide a better understanding of client experience, however banks must integrate these solutions carefully, keeping compliance front and center and staying aware of fraud since the technology isn’t foolproof — not yet at least.

UX 98

UX Security Fraud Compliance 98

Bank Innovation

JULY 2, 2019

As mobile banking encompasses an ever-increasing number of features, banks are navigating how not to lose the customer in the process. Initially, mobile banking was a way for customers to check account balances on their phones, but most banks have added personal finance, investments and check deposit features in recent years.

UX 186

UX Mobile Retail 186

BankInovation

MAY 24, 2024

Training options include “technology certifications mapped to critical skills in areas like cybersecurity, software engineering and UX design,” Tim Christensen, senior vice president of product, digital, innovation and AI at Synchrony, told Bank Automation News. The $117 […]

Training 111

Training UX Strategy Software 111

Perficient

JULY 20, 2020

What are marketing personas versus UX personas? UX personas expose your audience as complex and emotional human beings who don’t always follow a logical path in making their healthcare decisions. UX personas have a real name – John, Simone, Anita – so that you build a relationship with them.

UX 332

UX Meeting Groups Data 332

PYMNTS

NOVEMBER 17, 2020

percent) who do not use mobile banking apps because they are dissatisfied with those apps’ user experience (UX). How can FIs improve their mobile banking apps’ UX shortcomings, and which features will go the farthest in encouraging more of their customers to download and use those apps for their everyday banking and payment needs?

UX 234

UX Mobile Data United States 234

The Financial Brand

DECEMBER 20, 2020

The post 10 Digital Banking UX Trends that Will Drive Post-Pandemic Strategy appeared first on The Financial Brand. Digital experience gaps are causing banks and credit unions to lose ground. They can regain it by a singular focus on customer centricity.

UX 42

UX Strategy Digital Banking Trends 42

The Financial Brand

FEBRUARY 8, 2021

The post Who Wins the UX Arms Race: Traditional Banks or Neobanks? A study of how PNC stacks up against SoFi and Revolut for mobile account opening and other digital banking functions uncovers some surprises. appeared first on The Financial Brand.

UX 39

UX Study Digital Banking Branding 39

Jack Henry

JANUARY 23, 2015

Part 1: What is UI/UX and why is it important? By now you’ve heard of UI/UX. UI/UX belongs to the larger descriptor, design, which further complicates this post because that term is often broadly used and hard to define. Author: Derik Sutton, DSutton@ProfitStars.com. website design customer experience mobile app'

UX 60

UX Customer Experience Mobile Online 60

PYMNTS

OCTOBER 24, 2016

Importance of nailing UX. “So, then, you can go, and if [for example] you’re on the bus and you see something that you like and you put it into a wish list or a shopping cart, you can go home and then complete the transaction,” he added. “It It plays a key role in terms of engaging customers.”.

UX 100

UX Mobile Apple Trends 100

BankNXT

MARCH 1, 2017

USAA UX fail – non-clickable links on BankNXT. Jim Bruene notes navigation design flaws on the USAA website that could hinder customer onboarding.

UX 40

UX User Experience Digital Banking Online 40

Bank Innovation

FEBRUARY 27, 2017

Labs – focus units tasked to tackle specific technologies and ideas – have been growing in popularity among banks lately. Most established banks already have “innovation labs” – which focus on identifying fintech trends and partnerships – in place, and many test distributed ledger technology applications in “blockchain labs.”

UX 150

UX blockchain Trends Innovation 150

Bank Innovation

OCTOBER 22, 2019

Peer-to-peer payments network Zelle is growing transaction volume, according to numbers released Tuesday by its bank-owned network operator, Early Warning Services. According to Early Warning data, Zelle users sent $49 billion through the network during the third quarter of 2019, a 58% year-over-year increase.

UX 186

UX Payments Operations Data 186

The Financial Brand

DECEMBER 14, 2020

The post The Best and Worst Practices in Digital Banking UX appeared first on The Financial Brand. Three examples of each give retail banking executives and digital designers specific ideas to ensure intuitive and frictionless experiences.

UX 35

UX Digital Banking Examples Branding 35

BankInovation

NOVEMBER 30, 2020

Each day, KeyBank’s digital team receives two reports. To start the day, the team receives a qualitative report with subjective feedback from customers detailing problems or suggestions. A few hours later at around 11 a.m., employees get a quantitative report with data on usage from the previous day.

UX 84

UX Data Mobile Report 84

The Financial Brand

JANUARY 17, 2021

The post Habits That Stifle UX Innovation in Banking (and How to Change Them) appeared first on The Financial Brand. Hiring creative user experience pros won't help if they don't have the right support and culture. Three actions can help turn things around.

UX 38

UX Innovation How To User Experience 38

PYMNTS

OCTOBER 21, 2016

Some of the companies leading the omnicommerce charge recently concentrated their efforts on introducing innovative plans to expand both their consumer base and also bolster their payment offerings.

UX 100

UX Mobile Retail Online 100

PYMNTS

DECEMBER 9, 2020

As digital analytics firm Air360 Founder Florent Defontis told Karen Webster in a recent conversation, the trouble is that what a user experience (UX) designer likes is often very pretty and elegant, but that doesn’t necessarily mean an easy experience for the user. Knowing What You Don’t Know . Developing Data-Driven Design .

User Experience 241

User Experience Analytics Data UX 241

The Paypers

JANUARY 11, 2021

HooYu , a provider of digital KYC onboarding technology, has launched new UI and UX tools to boost success rates for regulated companies that perform Know-Your-Customer (KYC) checks.

UX 31

UX Tools Fintech Regulation 31

SWBC's LenderHub

SEPTEMBER 13, 2021

We’ve all heard the term user experience (UX) a lot in recent years, but what does UX actually mean for financial institutions and their digital payments platforms ? In this blog post, we’ll let you know why UX design should be a vital part of your digital strategy.

UX 78

UX User Experience Digital Strategies Payments 78

The Paypers

NOVEMBER 20, 2020

NMI , a payments enablement technology company, has announced the certification of the Verifone UX line of unattended card payment solutions with Chase Paymentech.

UX 31

UX Cards Payments Technology 31

The Financial Brand

SEPTEMBER 14, 2020

The post 5 Digital-First Strategies That Can Turn Banks Into UX Disruptors appeared first on The Financial Brand. Banks and credit unions can compete with challengers if they adopt a user-focused design approach to developing successful digital products.

UX 40

UX Strategy Branding Customer Experience 40

Bank Innovation

APRIL 8, 2019

Natural-language-processing technology and design and digital user experience, known as UX, were seen as the top ways to drive improved customer experience, according to a recent poll by Bank Innovation. When it comes to customer experience in banking, sights and sounds matter most.

Customer Experience 186

Customer Experience UX User Experience Innovation 186

Bank Innovation

APRIL 17, 2019

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.

User Experience 170

User Experience UX Report Financial Technology 170