PYMNTS

MAY 8, 2020

The new portal offers an enhanced user experience (UX) that enables people to chat with tech specialists and learn more about contactless delivery options. With most of Apple ’s retail stores remaining closed due to the coronavirus pandemic, the tech giant is introducing a new hub to streamline the shop-from-home experience.

UX 160

UX Apple User Experience Video 160

Bank Innovation

OCTOBER 25, 2019

In this episode, Suman Bhattacharyya, deputy editor, and Angely Mercado, associate editor, discuss the following news developments: Canadian venture firm Luge Capital’s approach to fintech investments; How banks are navigating Zelle’s UX as transaction volume grows; and […].

UX 170

UX Capital Fintech Video 170

Bank Innovation

NOVEMBER 11, 2019

The popularity of Amazon Prime and Apple is forcing bankers to rethink user experiences, industry practitioners said at Bank Innovation Build. With the growing adoption of digital banking platforms, user experience specialists said human experiences should underpin digital product roadmaps, with technology performing a supporting role.

UX 225

UX Apple User Experience Digital Banking 225

Perficient

JULY 20, 2020

What are marketing personas versus UX personas? UX personas expose your audience as complex and emotional human beings who don’t always follow a logical path in making their healthcare decisions. UX personas have a real name – John, Simone, Anita – so that you build a relationship with them.

UX 332

UX Meeting Data Groups 332

Bank Innovation

MAY 30, 2018

The mobile phone is becoming the preferred method of banking for many customers. Bank of America just crossed the 25 million mark of mobile users, Chase has 30.1 million mobile users, and Wells Fargo has 21.2 million users. So, it’s safe to say that mobile banking is crucial to a bank’s business as well. Features […].

UX 220

UX America Mobile Innovation 220

BankNXT

DECEMBER 14, 2017

Some people describe the digital era as fluffy, says Leda Glyptis, but they're missing the UX revolution that's happening right in front of them. The banking UX revolution happened when you weren’t looking on BankNXT.

UX 95

UX User Experience Fintech 95

Perficient

FEBRUARY 22, 2021

To learn more about motion and website design, contact our UX design experts today. Incorporating features such as animation, motion graphics, video, and other types of visual content can make an impact on your business and the user journey overall.

Video 509

Video UX Branding User Experience 509

PYMNTS

NOVEMBER 17, 2020

percent) who do not use mobile banking apps because they are dissatisfied with those apps’ user experience (UX). How can FIs improve their mobile banking apps’ UX shortcomings, and which features will go the farthest in encouraging more of their customers to download and use those apps for their everyday banking and payment needs?

UX 234

UX Mobile Data United States 234

Bobsguide

APRIL 15, 2021

The pandemic has accelerated digital transformation in banking, leading banks to faster adopt new digital delivery models. The rise of neo and digital banking became the new normal, with an emphasis on mobile banking services. Industry analysts predict the pandemic will only help these new,

UX 179

UX Technology Digital Banking Mobile 179

Bank Innovation

JULY 2, 2019

As mobile banking encompasses an ever-increasing number of features, banks are navigating how not to lose the customer in the process. Initially, mobile banking was a way for customers to check account balances on their phones, but most banks have added personal finance, investments and check deposit features in recent years.

UX 186

UX Mobile Retail 186

Perficient

FEBRUARY 4, 2021

Accessibility design can be led either by a designer or UX specialist who has accessibility knowledge, or it can be an accessibility-specific person. Accessibility should be included during the design phase of your process.

UX 531

UX Guidelines Compliance Study 531

Perficient

MARCH 3, 2021

Joseph Willet, a Director of Experience Design at Perficient and alumni of Savannah College of Art and Design (SCAD), recently mentored a team of students that participated and won the Fan Favorite award at the 2021 STARTUP competition, the week-long yearly competition hosted by the Future Leaders of UX (FLUX) Club.

UX 539

UX Meeting social media Strategy 539

PYMNTS

DECEMBER 9, 2020

As digital analytics firm Air360 Founder Florent Defontis told Karen Webster in a recent conversation, the trouble is that what a user experience (UX) designer likes is often very pretty and elegant, but that doesn’t necessarily mean an easy experience for the user. Knowing What You Don’t Know . Developing Data-Driven Design .

User Experience 241

User Experience Analytics Data UX 241

Perficient

FEBRUARY 19, 2021

Whether it be a product, graphic, interaction, or even user experience and user interface (UX/UI), we see designs with too much visual information or functionality, leaving users distracted, confused, or even frustrated. We can see examples of this belief across design in all genres. What Does “Simple” Really Mean?

User Experience 352

User Experience UX Guidelines Maine 352

Perficient

NOVEMBER 6, 2020

Our participants fell into four job categories: Executives who sponsor the work, Product Owners who define it, UX and Design professionals who design it, and technology professionals who bring it to life.

Customer Experience 427

Customer Experience UX User Experience Branding 427

Perficient

JANUARY 29, 2021

How Do You Achieve Focus Improvements to Accessibility in UX Design for Mobile Devices. . Designing for Accessibility: An Introduction. Apple’s Best Practices for Inclusive Design. Microsoft’s Inclusive Design Toolkit.

Video 493

Video UX Examples Mobile 493

Bank Innovation

FEBRUARY 27, 2017

Labs – focus units tasked to tackle specific technologies and ideas – have been growing in popularity among banks lately. Most established banks already have “innovation labs” – which focus on identifying fintech trends and partnerships – in place, and many test distributed ledger technology applications in “blockchain labs.”

UX 150

UX blockchain Trends Innovation 150

Bank Innovation

OCTOBER 22, 2019

Peer-to-peer payments network Zelle is growing transaction volume, according to numbers released Tuesday by its bank-owned network operator, Early Warning Services. According to Early Warning data, Zelle users sent $49 billion through the network during the third quarter of 2019, a 58% year-over-year increase.

UX 186

UX Payments Operations Data 186

BankNXT

JANUARY 22, 2018

UX strategy in banking and financial services in 2018 on BankNXT. As we roll further into 2018, thoughts inevitably turn to the big themes we might expect (and hope) to see for user experience in the financial services industry. Story by Tom Evans.

UX 79

UX Strategy User Experience Industry 79

Bank Innovation

APRIL 8, 2019

Natural-language-processing technology and design and digital user experience, known as UX, were seen as the top ways to drive improved customer experience, according to a recent poll by Bank Innovation. When it comes to customer experience in banking, sights and sounds matter most.

Customer Experience 186

Customer Experience UX User Experience Innovation 186

PYMNTS

NOVEMBER 20, 2020

FIs could vastly improve their customers’ likelihood of using mobile banking apps if they enhanced the apps’ UX for creating new accounts and adding people to their accounts, among other functions,” per the new Report. Many consumers would thus be more eager to use apps if the UX were better.”. There are 112.6 million U.S. million U.S.

Mobile 235

Mobile UX Report Innovation 235

PYMNTS

OCTOBER 24, 2016

Importance of nailing UX. “So, then, you can go, and if [for example] you’re on the bus and you see something that you like and you put it into a wish list or a shopping cart, you can go home and then complete the transaction,” he added. “It It plays a key role in terms of engaging customers.”.

UX 100

UX Mobile Apple Trends 100

Bank Innovation

APRIL 17, 2019

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.

User Experience 170

User Experience UX Report Financial Technology 170

Bank Innovation

MARCH 27, 2018

A focus on simplicity and UX design that intimately appeals to younger users such as millennials and Gen Z users, fintech investor Ron Suber told Bank Innovation. EXCLUSIVE—What’s behind the growth of personal finance management platform MoneyLion?

Millennials 170

Millennials UX Fintech Innovation 170

PYMNTS

OCTOBER 21, 2016

Some of the companies leading the omnicommerce charge recently concentrated their efforts on introducing innovative plans to expand both their consumer base and also bolster their payment offerings.

UX 100

UX Mobile Retail Online 100

Bank Innovation

JULY 18, 2016

A major theme that we track on Daily Fintech is the “programmable bank”, how innovation is enabled by APIs that abstract complex layers of utility services so that innovators can focus on “rebundling” (creating new UX based on integrating unbundled best of breed services). We are also big believers in Read More.

UX 150

UX Fintech US Innovation 150

PYMNTS

OCTOBER 23, 2017

What do consumers want? Merchants think they have the answers: ease, efficiency and instant gratification. Oh, and security, too – but not at the expense of that frictionless user experience. Merchants, it turns out, are wrong – at least about a large chunk of their consumers.

UX 116

UX Security User Experience Millennials 116

Bank Innovation

SEPTEMBER 28, 2018

The report, released yesterday, took into account convenience, seamless digital offerings, UX, strong checking account […]. Power's annual National Banking Satisfaction Study, beating last year's winner PNC Bank by a few points, but the rest of the contenders stayed in the same place as last year.

UX 150

UX Report Study National 150

Chris Skinner

MARCH 29, 2016

I’ve talked about open sourcing banking and finance by converting everything to components (APIs) that can be plug and played into any front-end user experience (UX) through apps and devices, supported by data analytics, cloud and blockchain to reduce and automate the back office.

UX 150

UX User Experience Analytics blockchain 150

Perficient

NOVEMBER 30, 2020

So do today’s CMOs need to be part brand whiz, part creative director, part data scientist, part lawyer, part UX designer, part…? The short answer is No. How to Get There.

Branding 378

Branding UX Customer Experience Marketing 378

PYMNTS

MARCH 24, 2020

So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage? Understanding why consumers are frustrated with their apps is one thing; Improving their UX is another.

UX 150

UX User Experience Survey Meeting 150

Let's Talk Payments

MAY 2, 2017

Join us on May 9 at 1:30 PM ET for a free webinar, hosted by Mitek Systems, with leading industry practitioners to learn how leveraging technology can give you customers.

UX 108

UX Meeting Compliance Mobile 108

Let's Talk Payments

APRIL 21, 2017

Meeting regulatory requirements while offering a seamless customer experience In today’s mobile-first world, enabling customers to seamlessly and securely transact is key for any organization looking to win and retain.

Meeting 110

Meeting UX Mobile Compliance 110

PYMNTS

AUGUST 1, 2019

User experience (UX) will also experience significant increases in interest over the next three years compared to the past three. Bottom performers are focused on UX (62.5 This might reflect the perception that UX and consumer engagement are easier to tackle than payment technology and data analytics. While only 18.5

Innovation 142

Innovation UX Analytics Study 142

Perficient

MARCH 19, 2021

Check out our Accessibility IQ today, stay tuned for the next installment to discuss the next principle of POUR: “Understandable,” and read more about the elements of accessible web design from our UX for Accessible Design series today.

Operations 322

Operations Guidelines UX Maine 322

BankInovation

OCTOBER 6, 2022

Financial institutions are implementing biometric solutions that can add layers of security, reduce fraud and provide a better understanding of client experience, however banks must integrate these solutions carefully, keeping compliance front and center and staying aware of fraud since the technology isn’t foolproof — not yet at least.

UX 98

UX Security Fraud Compliance 98

PYMNTS

JUNE 18, 2020

IP recognition technology is just one of many features merchants can employ to help streamline the cross-border payment experience for their visitors, however — and not all of these features are equally effective when it comes to enhancing their user experience (UX).

UX 159

UX Data United States Study 159